Burger King Manukau Mall — Restaurant in Ōtara-Papatoetoe

Horrible staff 's customer services experiences !!!

Today I was served very rude by one of the staff at Burger King. Around the afternoon 1pm, I got into the shop and took order by the machine while one of the staff - chinese looking old lady was taking orders from other 2 customers at the counter. I finished my order while she still taking others from that 2 customers and finally they finished. I can see from the screen that my order is 111 and its the front line meant I need to be served first and even i can see my 2 little mayo burger has come out.

But you know what, she served the food to the other 2 customer first. And she didnt even served me after them. Then she took order for the third group of customers who just came in. Then again , she served food to them. Finally she served me the food when no other customers came.

What a horrible customer services of her. Well , I will go back to this Burger King and find out about her name, and will put her name in HERE. I remember very clear of her face. Horrible staff at Burger King Great...

I placed an order for 2 burger combos chicken pieces and donuts at the manukau mall BK. Having already had the wrong burger given once before i double checked I'd asked for the correct burgers. I saw the correct number of burgers etc go into the bags etc so thought it would be fine. after driving 15 mins home in the rain and traffic I find AGAIN that they gave the wrong burger I drove back to get it replaced but they close at 6pm so I couldn't even get a replacement. Obviously we won't be going to this specific branch again but seeing as we didn't order anything unusual (no dietary requirements etc) it's madness they've got the order wrong twice...

Stopped in for a quick lunch. My partner ordered a shake. We initially were told they didnt have shakes and when we asked for our refund, suddenly it was able to be made. Consistency was as thick as an ice cream and couldn't be sucked up the straw. Had to be eaten like an ice cream, and he ended up pouring it into his mouth from the cup. When he tasted it he said it tasted off. It looked like it had white lumps in it, and did taste off. Like sour milk. Gross!!!!! 🤮🤢 His burger also had a broken meat patty in it, almost like it was the scraps of meat leftover! Won't be going back ever again. Disgusting service to be served...