The Beauty Boutique Manukau — Local services in Ōtara-Papatoetoe

I came on 6th to get my lashes done just before Father’s Day as I wanted to look somewhat decent for the event we had planned however when I had a look at what I had layed down for an hour for, I was very disappointed. This isn’t my usual place I go to and I wanted to try this one out as it was closer so more convenient for me at the time. The lashes I asked for is usually a 2hr job, obviously if you take pride in your work. The lady that did me took 55mins. I was left with several gaps in my lashes. I asked her so many times for a tissue because my eyes water a lot after having my lashes done and she did not listen. This isn’t my first rodeo, I have been getting my lashes done for 7yrs and any tears cause the glue to turn white so I was trying to avoid that by asking for a tissue, instead she consistently ignored me and just kept wiping with a cotton bud which was already overused and wet so obviously it is not going to dry up more tears. She also kept putting fans in my face because my eyes were still watering but fans also make my eyes water hence another reason I wanted a tissue. The not listening to your customers wants is one thing but its another for me to be charged $130 on lashes that should last 2-4 weeks but instead didn’t even last 1 day since she left so many gaps. I take good care of my lashes, they’re always cleaned and maintained as they should be but this poor quality and horrid job made me lose 60% of my lashes from cleaning them and I only had about 70% of lashes to begin with from the lazy job I had done. Will not be coming back here....

Was my first time going today. As soon as you walk in, it’s so nice, warm and cozy. Beautiful customer service and I’ve never had the amazing experience that I did here, anywhere else. Went to get my eyebrows shaped and tinted. My eyebrows are very thin and light so I was unsure what to get. Selena explained everything I needed to know about the differences and I got the hybrid brow shape and tint. She was gentle, kind, very friendly and she explained what she was doing and why. She also graciously gave me a little head massage while I was waiting for my eyebrows to set and it was wonderful. The bed (eyebrow/lash bed) was so comfy and homely, had a warm blanket that covered me whilst I had my eyebrows done and underarms waxed. Most amazing experience I’ve ever had while getting my eyebrows done and first time wax, very gentle and done a perfect job on both underarms and eyebrows. Exactly what I wanted, she done it! Made me feel very relaxed and comfortable, will 1000% definitely my regular place to go! Thank you so much again, and thank you again to Selena, you’re honestly the best eyebrow technician I’ve had!! Merry...

*Editing to add - have updated from 2 stars to 4 stars. After leaving the previous review, the salon reached out and we were able to go back and have the faulty nails re-done. These have (so far, 1 week in) lasted better than the previous ones. Although I didn't appreciate the extra follow-ups asking me to change my review, after I told them in store that I would change it only after seeing if the replacements lasted longer than the first ones. The service would have felt much more genuine if it weren't for the extra messages asking me to come here and update this. Venue is nice and the end result looked good, but my daughter got builder gel with tips, and we had to ask during the appointment for a wonky tip to be re-done. Then 4 days after the appointment a nail came off already, and 2 more came off within the following few days. We paid $90 for her nails so it's really disappointing how quickly they came off. I tried e-mailing after the first nail came off, but am yet...