Chawlas — Restaurant in Ōtara-Papatoetoe

A group of 5-6 of us have been going there in the evenings in these past 3 weeks for our dinner, drinks and meetings. I simply chose Chawlas Manukau because (1) Use to dine there many years ago and the food and service were OK then. (2).supporting locals is a good thing especially during these very tough times and (3). It was centre point for all four households to meet as we all came from different areas of South Auckland for our meetings.

I'm saying all this because we, (my partner and I), ran a very successful fully licensed café for 11 years with 240 seating's, a team of 19 staff and operating 7 days a week - with very happy and repetitive customers. They were both locals and from other regions making our establishment very popular and well maintained that very rarely did we have any complaints. (except of course from oppositions and haters).and, if anything, we are hugely missed since our business was closed 8 months ago due to a flood.

Our group have dinned there on 29 April 2022, 30 April 2022, 04 May 2022, 14 May 2022 and lastly last night 17 May 2022 all via a booking made by myself via a phone call.

From the first dinner meeting on the 29th April to last nights experience, I can tell you it has been nothing but disgraceful and downright unpleasant. At each dinner event, there were NEVER any goat curry, NO vindaloo, NO raita and the excuses were the same each time. They were always out of stock, delivery didn't come and so on. Many of the dishes we ordered weren't available (same excuse) and 5-6 meals comes with one bowl of rice with us having to ask where's the rest were. Upon arrival, we would sit and wait for long periods at a time and sometimes for half an hour... and wait. And, despite not being busy at all, they (the staff), never come around to greet and ask if we'd like drinks, starters etc.

Then there's the music. Very loud and the wrong type for an evening dinner setting. On 4 separate occasions we've had to ask them politely to turn it down, only for the staff to turn it back up after 5-10 minutes. Once the meals are served, never do the staff return to ask if all is Ok and, are the meals correct etc. Asking for another beverage means having to go to the counter to get these top-ups and then you'd wait 10-15 minutes and once you get your drinks and notice there's no ice for your can of coke or lemonade usually means waiting another 5-10 minutes before the ice or glass of ice arrives.

Prior the meals arriving - We'd be given starter plates when we didn't order starters, THEN we'd be given hot dinner plates assuming our meals are to follow a minute or two later only for the meals to arrive at our table 10-15 minutes later when the plates have NOW gone cold. And, all this without a word of apology nor explanation from manager or staff as to what happened and why?

IN CONCLUSION - Clearly, this business has no place in the hospitality industry because you people DO NOT KNOW NOR CARE OF THE MEANING "HOSPITALITY." and despite being VERY patient and hoping for some changes in these recent 5 visits (in these past 2 weeks), sadly we will take our business...

Went there with 5 friends ..place is clean and tidy and good for hosting small get togethers .. food quantity is small for the price as in most Indian restaurants.. so don’t expect big serves ..we had a good time sitting. Beer of the tap was nice fresh and cheap.. only major fall down of this is the owner .. she is very rude and unpleasant person when you raise an issue with her.. made a few complains about the rong order she bought us and she just went nuts in her attitude .. hello !!! you need our money and not us needing your food .. put another happy customer facing rep if you can’t handle the heat so this doesn’t spoil your restaurants rep.. also read al the reviews here and in zomata as only complains everyone has is mostly about your attitude ...once again we pay a lot of money not only for food thrown at us but also the whole service ... learn and Change ur attitude towards...

I went to chawlas at 8:30 pm on sunday with my family and i got very poor service from staff.I ordered couple of tap beers and food.The food quality was good but the cutomer service was very poor.The service staff placed at the corner of the table thats the first time i have seen.Table was not clean.We had to ask when we have to clear the plates.The dinner was served after 1 hour of the order but not that really matters.My family came all the way from india and we were thinking of a nice dinner on sunday but the poor service of chawla didnt make this happen.After dinner when i asked chawlas manager who is a lady staff about the poor customer service,she replied in a very unprofessional manner.She answered{When our chawla is busy we cant give proper customer service but that is not the way to serve the customer.I will never ever go to chawlas again.Really disappointed as being the...