Underground Coffee Roasters — Restaurant in Christchurch

Went to 190 Durham st Christchurch Underground Coffee on the 26/3/18 11.50 am there were 4 or 5 people in the Shop with one man waiting to be sereved so not very busy at all. We stood and waited for about 3 minutes with no acknowledgement from either the young lady all the young man behind the counter even though he was making coffee and she was delivering to customers there was not even a smile or I will be with you in a moment. Then when finally served, still no smile and no eye contact whatsoever I really felt like it was an effort for them to be there serving and I was just another bloody customer. I was always taught to at least acknowledge a customer when they walk into your store but this didn't happen. Customer service is not just about serving a customer it's about making them feel happy for being in your store and that they are worth it, thus they will return, this was not the feeling that I or my business partner got. It's a small thing to meet and greet your customers with a smile and a bit of happiness after all it is the hospitality trade. Neither I all my business partner will return or recommend them . It may be a bit harsh but it's how I felt at the time and how the...

Often passed up with commuters zipping down Durham Street, quiet Underground Coffee with its rustic charm is an excellent place to sip on a coffee while perusing the newspaper or browsing Pinterest. There is family style seating at a large wooden table and a few smaller places to gather so it's definitely best for an intimate coffee meet up with a friend or for peace and quiet. The baristas are quick and efficient and your coffee will be ready before you know it. I have not tried any of the food, but the room smelled enticing, so why not...

Really good vibes and even better coffee. Popped in for a late morning coffee and pastry to catch up with a friend. Really nice long table in the centre which provokes you to interact with strangers which is nice. As it’s the festive period we both went with their festive beans and were certainly not disappointed. Cool industrial space and lovely staff, not much...