Burger King Sunnybrae — Restaurant in Kaipātiki

TL;DR AT BOTTOM The shift towards kiosks seems to have left customer service lacking. If you order at a kiosk, and select dine in, it will ask for a name and initial to identify you and your correct order, seems simple right?

But, you do not get a receipt printed.

Ok, no worries, I remember my name, it's Dave, same as I put into the kiosk. I used 8 as my initial, Dave is a fairly common name, it can also sound a bit like Steve (also a fairly common name, try shouting it on a building site) Anyway, the cashier/host/server doesn't shout your name, they shout a letter and a number, A1, B2, etc. Then why ask for a name? If I have to walk up and say I'm waiting on an order for Dave 8 dine-in, only to be told we called D5 and you never came, here is your order (of cold fries, which were replaced with hot - to be fair, although they were called out as Curly Fries, I had to assume they were mine)

TL;DR Get rid of name and initial at kiosk, print receipt with...

I usually don’t leave bad reviews or reviews at all, but this certain BK takes the cake.

First time I went here I had to wait 20 min for my food. Burger was cold but it’s ok still enjoyed the food.

I was a but hesitant to go here again due to my experience but partner was craving burger so we went here again. Mind you it was 10am and we still had to wait 10 min for the food. Not only that we had to wait another 5 min for the drinks. My partner had to get out of the car and go to the counter instead. Handed him a small Coke Zero without saying anything. No apologies, absolutely nothing. We also ordered a large drink, not small. The drink wasn’t even filled to the top. Also the fries aren’t salted.

Used to work in fastfood and never treated customers like this. It was my first time actually feeling like wanting to do a full-blown Karen moment. The service is actually that...

There’s a place I go to every week, but the restroom situation is really frustrating. The toilets aren’t separated by gender, so there’s urine sprayed all over the place. Didn’t anyone teach these people how to aim into the toilet? It seems like no one is specifically assigned to clean the bathrooms either—they just feel filthy. I have no idea how the toilet got damaged, but even the seat was broken. I still hope things will become more hygienic in the future.

If they start offering hot drinks, they could totally beat McDonald’s. Sometimes in winter, I only go to McDonald's just for a warm drink, but honestly, I prefer...