Gong cha (Lambton Quay) — Restaurant in North Island

Polite and kind hard working owner. Drink was pricy compared to other competitors, almost $10 for a simple large brown sugar! Though I now know about the student discount so I'll be back. Furthermore, quality is miles ahead of other competitors such as Noah's Ark so I'll let it slide.

I was given a bit of a runaround in regards to buying gift cards, I'd recommend calling ahead if you intend on getting one.

Store is really crowded, though service is quick, took me maybe five minutes for my drink at peak time, and there is a kiosk.

It does cause some issues with the student discount though, as service is generally by kisok, so in busy times where there's only a couple staff on it can be hard to get a team member to manually...

The girl on Lambton Quay store last Wednesday May 10th around 12:50 pm was so slow. I did not expect that my order will take 15 mintues fot a very simple drink. The queue wasn't bad when I ordered on the tab, just 1 other person before me. She walks like a turtle and taking her sweet time. I got late with my appointment because of her. I even asked her that if she can process mine coz I'll be late with my appointment and did not even bother. The worst part is the other person who ordered a few mintues after me got her order first. Poor customer service. I will never order again if I see her...

Ordered a Dirtea Fresh Milk Black Tea, 30% sugar, 30% ice, pudding topping….. it tasted like the whole drink was just syrup. I queried why it was so sweet, and was told, “it’s because you ordered pudding as a topping”….. the tea tasted TERRIBLE, is it too hard to expect for the tea maker to adjust the portions to make the drink taste good based on the ingredients I ordered???? They didn’t even offer to adjust the tea - so disappointed. Unapologetic, customer service non-existent....