Scroggin Coffee and Eatery — Restaurant in South Island

Shocking experience. Arrived at about 1220pm. for lunch after a long slow drive from queenstown and a couple of orchard pit stops. The first meal of the day.Place says it closes at 1 pm due to some event. Ordered and paid for our meals. One was for our 1 year old baby. Was told they have a baby chair and pointed towards it. No one then helped us to get it. Fine, I went to take it myself and bring it to my seat. Customers came after us and got their orders and served properly. We patiently waited, staff too busy and could not get their attention. At 1250pm, we checked our order and found that the "docket was loss". We explained that we were very, very hungry and our baby was also tired and hungry. They apologised and offered a refund but the kitchen is closed and they can't make our food. We'll if you made the mistake, can't you work a little longer to rectify it? Wouldn't take long to make 3 dishes considering multiple customers who came after us ordered and got served in a short time They seem completely okay having us leave the place hungry and not try to prepare the dishes. We were offered their unsold scones. I didn't want them as we came for lunch, but my wife accepted them out of courtesy. Only after pushing did they agree to make one dish for our baby (muesli and yoghurt) as it didn't require heating. We got a full refund.

We are tourists, and this is how we are served? For many of us, it's rare to come to NZ. What more to a place like Wanaka. We looked forward to coming for a long time. Experience ruined by such rude and inconsiderate treatment. Their extra 15 minutes is so precious that they can't use a bit of time to rectify a mistake they made and prepare our dishes. The staff just went on to clean up. Not as if the staff has left or the place is locked up.

We have had many pleasant experiences in New zealand at F&B outlets who go above and beyond to give customers a great experience. It is better to support other businesses who serve with passion than a place like...

My partner and I visited this café based on its excellent reviews, but unfortunately left feeling disappointed. I asked my husband to order a ham and cheese croissant with béchamel sauce and requested it be heated, along with monkey bread and an orange scone. We were told the croissant couldn’t be heated, though the scone could be warmed up. I accepted this decision but was slightly dumbfounded. The unheated croissant was particularly unappetizing—eating a cold lump of congealed cheese and béchamel sauce actually made me feel queasy. The monkey bread was the highlight and we both enjoyed it. During our 35 minute wait for the “warmed scone”, I had time to research the café online and found numerous other customers requesting heated items. Coincidentally, while we were there, another customer made the same heating request and received the same refusal, looking equally confused. The cafes online reply’s and explanation that their 3-day preparation process prevents reheating because it would affect the pastry’s integrity doesn’t justify poor customer service. If heating items is such a common request, perhaps they should invest in additional staff or equipment like a Merrychef oven to meet customer needs. When our coffee finally arrived after 40 minutes, it had good flavour and strength but was...

The food here was rather good, but the staff weren’t friendly, at least toward me, which soured our experience quite a bit. It was rather an awkward encounter overall. The girl at the counter took my order; as soon as she saw I made payment, she just turned around and started doing something else (taking pastries out of an oven). I waited for a bit for her to turn back around and let me know what to do next, but she literally refused to turn around and speak to me. I stood there for about a minute before grabbing my receipt from the EFTPOS machine and just walked away hoping I’d get my food eventually. As soon as I walked away, she was super friendly to the guy behind me, who ordered the same dish, and got his order way before I did. She asked for his name and where he was sitting, and thanked him for his order. It was a bit shocking to experience the discrepancy. I can only assume it was because I have an American accent (even though I’ve got PR in NZ) that I was treated this way, which kind of sucks. Americanophobia is prevalent these days and it’s not a good look on your staff, we’re not bad people. The food was decent, the matcha was burnt. Probably wouldn’t return based on the way I was...