Pizza Hut Symonds Street — Restaurant in Waitematā

Accidentally ordered from this store and called to tell them my mistake and that I would like to pick up from the Quay Street branch. I asked the staff at the Quay Street branch if they could make my order for me as I had already paid for it and offered to show the receipt as proof.

They told me to call and ask Symonds Street branch. To which I did and was told - “You will have to pay again at the Quay Street branch and order through them. There is nothing we can do about it.”.

As a fellow worker in hospitality the fact that I paid for the order and acknowledged and apologised for my mistake, they could have simply allowed me to have my order made at Quay Street and gave the mistake order’s food to staff as a meal. This is common practice and we do this at my workplace when customers mix up our branches, customer satisfaction and comfort is important after all.

But no, I paid $30+ for a second time to have my order made. Emailed HR, no response. No refund.

Also previously orders from this branch in store, ordered and the staff charged extra than the deal on the website and didn’t advertise or advise me that some deals are website only. On top of that they made a completely different pizza (Hawaiian — when I ordered Meatlovers..) didn’t realize until I got home and was very disappointed, especially after a 12hr shift. In store customer service is just as bad as over the phone.

Customer...

My sister ordered a pizza with olives on it for delivery and when it arrived it had capsicums on it instead which she hates so she called and they said they’d make her a new pizza (nice action but still wrong in the first place) and she waited for quite a while for it to be delivered so she called and they said it was ready for pickup and they can’t deliver now. My sister doesn’t have a car and wouldn’t be able to pick it up and they said she could come in for a little discount the next day so now she was left without the pizza she ordered and paid for because they refused to deliver. We’re switching to dominoes from now on they have nicer pizza and...

Just appalling. I ordered the peperoni pizza and 1.5 l coke, i’ve waited outside at least 10 minutes and the driver has been hovering around the area. If he is lost, he would have simply give a call and ask for exact location or ask where I am and he hasn’t bothered to call and he gives me a call after 10 minutes asking where i am. Then i gave him the instructions again where to meet and he parks at the random car park ask me to pick it up. I call the shop about the incompetent driver and asked for refund. Simply just wasted my time and my dinner time. REFUND MY MONEY! Worst...