The employee working at Nirvanaah! today was extremely rude and inconsiderate. Although I ordered a Kufli drink, it was presented to me in a bowl with a spoon instead of a in a cup like a drink should be. Confused, I requested the Kufli cup be turned into a Kulfi drink, which should be easy to do and its the same price. However the employee working there said "it's already made so if you want it in a drink form, you need to buy another one". At that point my wife tried to switch her original order which was a chocolate Nirvana to the Kulfi cup which was already made so I could then order a Kulfi drink - all of which are the same price of $6.99. When my wife tried to tell the employee before she started scooping the ice cream to stop and cancel the chocolate nirvanaah, she rudely ignored both of us at first, then proceeded to put her hand in the air and saying "wait" as she was taking a personal phone call. Continue to ignore our request to cancel the order, she began scooping the ice cream and was about to put toppings on it, at which point she finally got off the phone and heard me telling her to stop. She then looked at me in a puzzled way, not saying anything. I then told her that "I was trying to tell you to cancel the order before you started". After a few more seconds of staring she was like "ok" in a begrudging way as if we did something wrong. She never once apologized for the mix up, even the customers behind us who clearly saw her ignoring us while on the phone, shook their head in disbelief. This is the third time we have encountered rude staff at this business. We thought the first couple of incidents was simply a language barrier and therefore wanted to give them the benefit of the doubt and came back a third time. However after this incident we will definitely take our business elsewhere and not come here again.