"During our birthday lunch at Tong Yang SM City Baguio on April 9th, we encountered several service issues. Despite confirming our reservation for 4-5 people, firstly, the restaurant’s PWD accessibility was lacking, and the staff’s assistance was inconsistent. I was told that customers should use the front doors when coming in; I apologize since my companions went directly to the veranda. Secondly, we were uncomfortably squeezed into a cramped table meant for four, despite being a party of five. It seemed that if we were two separate groups, we would have been allowed to occupy two tables. This arrangement was not ideal for our family celebration. Thirdly, the service continued to disappoint when a soup we ordered was abruptly declared unavailable and I noticed that the adjacent table had also ordered the same soup. It seems the female waiter lacked the foresight to inform customers of the menu’s unavailable items before making our selections. Fortly, the outdoor seating and crampled seating arrangement exposed us to dense cooking fumes, and our request to activate the exhaust was denied due to safety concerns. We tolerate the fumes and respected their response. The availability of having ready-to-eat food while waiting for the other items to be cooked is a convenience; however, the cooked shellfish were mostly empty, and the mixed tempura consisted predominantly of fried sweet potatoes. We raised these issues with the staff Lastly ,our birthday guest was not acknowledged with the customary cake—a courtesy we observed being extended to others. Before leaving, I sought to provide feedback on this oversight and requested a form to express my concerns but was instead directed to a QR code. My subsequent message to the restaurant received a dismissive ‘OKAY.’ I then expressed my hope that their oversight was not intentional. They later explained that the delay in birthday acknowledgments was due to a high volume of celebrants and that cakes were freshly baked. Nevertheless, it was disconcerting to be overlooked, especially after informing them of their missed opportunity to celebrate with us. Our overall experience did not meet our expectations. We kindly suggest that future services be more attentive to special occasions, ensuring a memorable and comfortable experience for all guests, regardless of the restaurant’s busyness or any noted shortcomings. We believe that the true value lies in the quality of service, which significantly impacts the overall experience beyond any complimentary offerings or food."