Chowking Reposo — Restaurant in Makati

I am responding to express my concern regarding an incident that occurred at your location on. While I generally appreciate the quality of food and service at Chow King, I feel it is necessary to bring this matter to your attention to ensure improvements in the future.

During my visit, I noticed an issue with the handling of my change. After despite completing my meal, I waited for my change to be returned. Despite a cumulative waiting time—including while dining and after as I waited for transportation—I did not receive my change. This was particularly surprising as the branch did not appear overly busy at the time. I had to come back from a cab ride while already along Buendia corner Pasong Tamo Streets.

What concerns me most is the apparent lack of attentiveness from your staff. While there weren’t many customers during my visit, I still had to follow, after my trip back. This experience has left me disappointed, as it does not align with the standards I associate with Chow King.

I understand that oversights can happen, and my intention is not to criticize but to encourage improvements in service. I kindly request a review of the situation, as well as steps to ensure this does not occur for other patrons.

Thank you for taking the time to address this issue. I look forward to hearing from you regarding any actions taken to resolve this and improve customer satisfaction at...

One of the few worse Chowking stores, dirty, staff seems to be not trained or not reprimanded or motivated, reheated chicken brown and dirty with oil, will not definitely come back in a long time, if there is a zero its their rating.

You have a supervisor or store manager male LGBTQ that asked the food prep inside to re cook the same chicken, it was served initially raw on some part, made a complaint to a cashier not knowingly a crew bus out my table when I'm not finished eating yet

The recooked chicken eventually became burnt to some parts if not all of the piece, its disgusting, to the whole time less than an hour to be served with an awful set of food and experience

Save your store, you're not the only CK that has this, retrain your staff, have a mystery shopper, you'll...

I've been a customer for Chowking Reposo since the day one, things have may change especially nowadays inflation getting higher, on the other hand I still love how the food was serve, I want to commend all the staff there. Everytime I passed by and bought my comfort food at your Reposo branch, I've noticed 1 particular kitchen personnel, what a lovely impactful smile. I guest his name was Ronnel, not really due to I always forget to wear my glasses. You know your stressed UpTo high level. But some gives you a smile, it was a relief. Thanks Chowking who always...