My son is a big fan of Ramen Kuroda, and it's become a weekly ritual for us to dine at the Lucky Chinatown branch. However, the service speed there often leaves much to be desired.

Just last night, after a tiring day at my children's therapy session, we were all quite famished and looking forward to a quick meal. Unfortunately, our experience was far from swift. The wait for our food stretched beyond an hour, and to our disappointment, not all of our orders were served. My husband, in particular, was left without his meal. Despite our repeated attempts to get the attention of the staff, our concerns seemed to fall on deaf ears. It was particularly frustrating to see numerous crew members idly standing by, especially considering the restaurant wasn't particularly crowded.

Adding to our dissatisfaction, we were incorrectly billed for the items we never received. The lack of any apology or acknowledgment from the management or staff only compounded our frustration. Regrettably, this isn't the first time we've encountered poor service at this location, and it seems to be a deteriorating trend. Despite my son's fondness for their food, we've decided not to return to this branch again.