Hanakazu Japanese Restaurant — Restaurant in Muntinlupa

Not great a dining experience unfortunately.

First time I bought take out and the experience was good - Ramen is delicious and price is cheap. Tamago sushi (250php) is nice but pricey. California maki is so-so.

Second time dined in, ordered dons and udon, both were ok. I also ordered salmon sashimi (990php), which was pricey but it tasted okay. Chawanmushi (500php) had good texture but a tad too salty.

Generally the prices for ramen and don is very reasonable (490php), but the appetisers and sushi is expensive.

Ambience is pleasant.

Service was initially acceptable but it got worse as the evening progressed. There was no one at the reception when we arrived and dishes took quite a while to be served (restaurant wasn’t full). When it came to asking for the bill it took a very long time and we had to remind them 3-4 times. We also got ignored/were left hanging 4 times when we asked about the google review desert/appetiser. That said, when we (finally) got a matcha desert it was nice.

Apparently they also serve hot tea and water for free but I only came to know about it when reading the other reviews. Asked the lady just to check if it was still available and it is, but she said it’s only upon request. I was quite stunned by that because we wouldn’t have known to ask if it wasn’t offered to us in the first place. Service was sadly, disappointing.

Bellevue however is a great place to stay at so I 10/10 would recommend Bellevue...

Went here today, Oct 22, 2024 for our company meetind and yes we did experience the worst customer service experience.

Never greeted nor gives us an accomodating and welcoming vibe. Did not formally get our orders, they just asked us to list down our orders. Did not verify all the orders. Proceeded to put some food that wasnt ordered on our table and told us that it will be charged on us even though we did not order those food. The personnels were rude and they will just bust out our tables without notice or informing us. The personnels busted our table not wearing their uniform, just their casual going home shirt. Werent accomodating that even water wasnt offered, it will be given unless you asked. Lastly they OVER CHARGED US for stuffs that we did not order and proceeded to say that it was a hassle if we would like to see the CCTV.

WORST CUSTOMER SERVICE!!!!! DO NOT PLAN ON GOINH HEREEE, SUCH A...

022024 - our company management groups of 25 had our retail team dinner here. Good thing the place is big and the staff were quick enough to set a long table for us. Serving time was pretty quicker than we expected, considering the number & variety of food that we ordered. With some of us frequenting Osaka/Tokyo, we knew right away which taste authentic. Ramen & gyoza was soso but most would not notice anyway. I love the miso soup and the yakisoba. Expect a li'l high rate (+service fee) because of the food good quality, big serving portion, nice ambiance/location. We were offered ice cream which was charged separately hence we already left and they almost missed to get paid. Should be mindful. Anyway, I think I may come back with...