Jollibee - Festival Mall (Ground Floor) — Restaurant in Muntinlupa

I was ordering some food when the cashier asked me if I wanted A La King. I asked if its already available since I am in a hurry. And she said yes. So I included some of it in my orders. After that, she said that I have to wait since some of my orders are not yet available, just 10 mins. After 13 mins, I asked where is my order? Then someone told me that the pies are still cooking so I still have to wait another 5 mins. I told them that they told me its already available when I ordered, and now they are telling me it is being cooked. So I cancelled it from my order. I hope they could be honest to their customer and not lie just to sell...

I recently visited the Jollibee branch at Festival Mall Alabang Ground Floor, and I was very disappointed with the service at the counter. The representative was extremely rude and unprofessional. When I asked for a water, she responded with an irritated tone and seemed annoyed that I was asking for that.

I expected better customer service from a well-known fast-food chain like Jollibee.

The food might be great, but the way customers are treated at the counter definitely needs improvement. I hope management takes steps to train their staff on proper...

THEY'RE SERVING SUBSTANDARD FOOD AMOUNT, I am always buying extra gravy for my burger steak and other jollibee branch aside from this always give me the double gravy cup, only them provided me the single gravy small white cup which is weird because I am always ordering the same in jollibee market market, jollibee junction, jollibee lianas and even in truimp taguig and all of those branch serves in a double serving gravy cup and note I AM PATING EXTRA FOR THOSE. I did not ask it for free and only them serves SUBSTANDARD payed order 💁‍♀️ DO BETTER! know...