RACKS (Festival Mall, Alabang) — Restaurant in Muntinlupa

Food: ⭐️⭐️⭐️ Ribs: ⭐️⭐️⭐️⭐️⭐️ The ribs was excellent! You can shred the meat as you slice them up. The meat is tender and hot to the touch. The only downside is that the sauce bottle is hard to use. I would prefer they used a squeeze bottle so I dont have to keep shaking the bottle just for a small amount of sauce.

Fried Chicken: ⭐️⭐️⭐️ The fried chicken is pretty meh. I can compare their fried chicken to fast food restaurants and not worth visiting here.

Mashed Potato: ⭐️ The mashed potato is a bit of a let down. I encountered multiple chunks of potatoes. That was surprising considering that I'm expecting a smooth and fluffly texture for mashed potatoes.

Drinks: ⭐️⭐️⭐️⭐️⭐️ For those who love to stay hydrated, they do have a bottomless option for their house blend iced tea. It is quite a refreshing drink and the iced tea has a strong hint of lemon. Service: ⭐️⭐️⭐️⭐️⭐️ The staff that served me today has been quite a pleasant experience. I was initially seated in a regular seating. The staff are very accommodating and allowed me to switct to a booth seating when I asked for it. Food is delivered within 10 minutes of waiting. This is quick even for solo diners like me Atmosphere: ⭐️⭐️⭐️⭐️⭐️ The place is quite clean and tidy. The rags they use for cleaning tables does not leave any unwanted scents and smells lingering. Booth seating is the way to go. The regular seating may have some old tables that wobble. Do check if your table is fine before...

Food 4 of 5 Ribs are perfection, one of the best talaga. We also enjoyed the onion brick! Quite pricey but worth the try! Yummy. The 1 star i didn't give was for the other dishes, good in taste but doesn't scream unique in taste. We really got happy on the kids eat for free since we have a 4yo. and she enjoyed her food, pls ask store how to avail there's a certain amount need to be bought and only on weekdays. Appreciate the blue plates too, you get to taste the rib and other good stuff in fair serving amounts, comes with drinks too! Service 5 of 5 Thank you to the staff who served us on our visit, very attentive. Appreciate the effort and patience on our requests. Atmosphere 4 of 5 Place needs an upgrade, lighting and furniture. Been going to festival mall for the longest time and always passing by the shop. Would attract more visitors if would change to warm lights and...

‼️HONEST REVIEW‼️

1/10 - FOOD & SERVICE : Although I can say that the ribs are delicious, this will be my last meal there. Why? Due to the fact that I bought their ribs and chicken from the blue plate category, I was surprised when I tasted the chicken since it had a foul smell and a taste that was very disgusting or no longer tasted fresh. I then called the waitress's attention, and she offered to swap the chicken, but I ended up with what is seen in the picture. of which 70% is raw! I then approached the manager and informed her that, despite the fact that this was the second serving of chicken, it was still not what I had paid for. Additionally, the waiters were simply chit-chatting. We received a discount as compensation from the manager; however, this is still...