I called yesterday to book a table for two for Valentines day. The person I’ve talked to on the phone informed me that they will be accommodating guests by batches and that they still have tables available for reservation. I was very happy ‘coz it was really difficult to find a restaurant with available table reservations that time. I was told on the phone that they have a batch for 6:30pm -8:30pm which I had picked and confirmed. The guy I’ve talked to on the phone confirmed my reservation and got my cellphone number.

Coming from Manila, Tonight, I went to the restaurant with my date, around 7pm, upon arrival, I told one of the crews on duty that I have table reservation under my name. The crew told me unpolitely that the reservations I made was lapsed already more than 15minutes and there is no table available anymore for us. He said that my reservation has already started at 6:30pm and it has been 30 minutes since. I responded that my reservation is up until 8:30pm why would it be cancelled? The crew just told me that they can only accommodate guest who are late max of 15mins. Though I did not receive any call or text that my reservation will be cancelled, they could have just asked me about my whereabouts during the time before cancellation. So I can plan ahead of time and find a place to dine for elsewhere atleast. What is the sense of getting the Contact number of your customer on point of booking? No one told me about 15mins rule while booking the table! I was only told that the table is per batch which is 6:30pm-8:30pm.

I rush and left the restaurant to my dismay. To the owner: Your restaurant don’t deserve to be tagged as “fine dining,” i guess better call it “worst dining.” You don’t live up to customers expectations because you can’t treat them well. So unprofessional. Thanks for ruining my date Bellinis. This is by far, my worst restaurant experience.. To anyone who is looking to dine here, you’ve been warned: Don’t ever try or attempt to dine in this place, unless you want to ruin day.