Mezzalians — Restaurant in Krakow

I usually prefer not to give negative feedbacks to harm the business, but it’s purely constructive criticism to help improve standards.. To start with positive, nice ambience, cool decor and concept.

After sitting on our table, restaurant was totally empty but no one come to take order for long time and after a while i have to standup and go to staff and inform her that we are ready for order.

We order Fattoush, Moutabbal, Shish tawouk, Mutton kebab and beverages.

Fattoush: full of crumbs, (i am aware Fattoush dervied from pita crumbs but not 50% of quantity) i had to dig in to find salad. Tomatoes and cucumbers were huge size, and not chopped in traditional Fattoush salad way. Lack of Pomegranate syrup.

Moutabbal: Lack of Tahina, bitter eggplant with full of seeds. Not sure if it was fresh.

Moutabbal was served without pita bread And upon enquiring staff informed us that you need to buy bread and it will cost 6PLN…. Seriously???? Like we r ordering everything from menu and staff had to mention that it would cost 6zl for bread as if we would deny. However to surprise, the bread they served was not freshly baked but instead staff just removed it from packet and gave us cold. (Middle easterns will understand the pain).

Mutton Kebab: overcooked, and chewy without taste.

Shish tawouk: without proper chicken marination.

After finishing food, staff didnt clear table. Even after paying bill, all plates remains on table. Its a constructive review and i guess its worth improving it for sake of people based in Middle eastern and understanding the amazing Lebanese and...

The good: *Standard dishes like the hommos. *Pleasant waiter.

The bad: *Wait time - waited for for our food approx 1.25 hrs. We were told that this was because they were swamped. I know busy, and believe me, this restaurant was not busy. Anyhow, how busy can you get in a restaurant with ten tables?!?!? *Seafood - Labrax was way too salty and uneatable. When we complained to the waiter, she talked to her management, and they responded that this is how the fish should taste. None of them would even bother to come out and speak to us. We left the fish uneaten in return for a 15% discount. *Customer service - it felt like they were doing us a favor to serve us.

Summary: I don't recommend this place, and personally, I will never eat...

Let me tell you this, I waited few days to calm down before writing this review. Service is HORRIBLE, I'm not sure of they even know words like please, thank you and I'm sorry. Me and my wife have been sealed near kitchen window, all we could hear was noise, when asked waitress about switching tables we've been informed we can't, as there was a reservation (bear in mind we've been there at 6PM and the earliest reservation was for 7PM). I'm not sure if such behaviour is common in this restaurant but it made us not even order food (please expect not a lot of choice and variety) and go to other restaurant nearby where service and food were both on point (Luktung if you're...