Tirsana - Smaki Nepalu — Restaurant in Krakow

I was extremely disappointed with my visit. The water situation alone is unacceptable: 19 PLN for a jug of water that in my opinion comes straight from the tap, and 10 PLN for a tiny 0.3L reusable bottle. This pricing is absurd.

The portions are also ridiculously small considering the prices. For example, 10 chicken dumplings cost only around 4–7 PLN to produce, yet they are sold for 40 PLN. The “best-seller” chicken dish is shockingly tiny — definitely not worth the price. Overall, the value for money is completely out of scale.

I cannot recommend this place based on my experience. Update after the owner’s reply:

I appreciate the fact that the owner decided to respond, but several statements in their reply are incorrect or misleading, so I would like to clarify a few points.

About the photo I uploaded In Poland, publishing a photo in which other people appear only as background figures is allowed under GDPR and image-rights regulations, as long as they are not the main subject and not clearly identifiable. My photo respected these conditions, and I removed it only because of the low image quality — not because it violated any law, as implied by the owner.

About the water served in a jug When a jug is brought already filled, the customer has zero guarantee about the source of the water. Since the bottle is not opened at the table and no traceability is provided, the statement “we never serve tap water” cannot be verified. In the restaurant industry, transparency requires opening sealed bottles in front of the customer — not expecting blind trust. This is the reason why the price of 19 PLN for a jug is, in my opinion, unacceptable.

About the food cost Saying that dumplings are “handmade by Nepalese chefs” does not change the basic economics:

the ingredients (flour, water, chicken) are purchased in Poland at restaurant wholesale prices

the cost of producing 10 dumplings remains very low compared to a selling price of 40 PLN Pointing this out is not “offensive” toward anyone — it is a simple, factual observation about price–portion ratio.

About customer service The reply claims that I did not raise any concern during the visit. In reality, the waitress never asked about our experience at any moment — otherwise, as I always do, I would have shared my feedback directly.

About portions and pricing transparency Portions are not indicated anywhere on the menu. Without knowing the weight of the meat or size of the serving, it is impossible for a customer to judge whether 45 PLN is fair or not. In my case, the best-seller chicken dish contained clearly less than 100g of meat, which is very little — especially in a country where chicken is among the cheapest in Europe.

My intention was never to attack the restaurant, only to express an honest opinion based on my experience. Reviews exist precisely for this purpose. The owner’s aggressive and defensive reply unfortunately confirms the lack of professionalism that I personally perceived during my visit.

I stand by my experience and by my original review.

PS: I would also like to note that the European Union adopted Directive (EU) 2024/1069 — the so-called anti-SLAPP regulation — which aims to prevent the use of legal threats to silence legitimate public participation, such as consumer reviews. In this context, suggesting potential “defamation actions” in response to an honest review may be perceived as a form of undue pressure, contrary to the spirit of this...

Very nice and professional service. Unfortunately, the food and the atmosphere didn't leave very good impression. Ingredients were fresh but the execution was not a restaurant level. Some may do better in a home kitchen. The most disappointing was the lack of spices and, for instance, the aloo paratha was not even salted properly. The soup was tasting good as for a mom's or neighbor's cooking. I also don't mind a store-bought spaghetti in a soup, but they (the kitchen) didn't even care to break it beforehand, so every sip was splashing the liquid all over my face. I also had dumplings in a spicy sauce and steamed ones. The spiced version was just a bit hot but again, there were no spices - it was bland. Also, how much onion do you put in one plate? I had 4-5 small onions cut in quarters and it would be ok if they were cooked better (for longer, cause mine were almost raw, not aldente), or in a smaller quantity. The interior is super old-fashioned and not welcoming. I especially didn't like uncovered tables wrapped in plastic and chairs covered with a piece of cloth. Overall, I'm disappointed. Don't expect you can taste the Nepali cuisine here. Zero experience. This cookery is only good enough to fill in your guts, but I think there are better places for this that will...

The food was tasty, but the service left much to be desired. I went for dinner and also wanted to make a reservation for my family the next day. Unfortunately, my experience with one of the staff members was disappointing. A waitress, Alina (if I remember correctly), was extremely rude. When I asked for a table for one, she bluntly told me there were no available tables because everything was reserved—even though I could clearly see empty tables. When I then asked if I could make a reservation for the following day, she walked away without even acknowledging me. I followed her to clarify, but she seemed visibly irritated and snapped, "Everything is reserved! That’s why there are no places." Thankfully, Wiktoriya stepped in and completely turned the experience around. She was polite, professional, and immediately found a table for me. She also helped me make a reservation for the next day without any issues. The stark contrast between these two employees was shocking. I went from feeling disrespected and unwelcome to being treated with kindness and professionalism. While the food was good and Wiktoriya was great, my initial experience left such a bad impression that I...