I had the worst and most embarrassing experience at this place. Went there with my dogs and kids to get a snack and drinks. The first male water was actually nice and made some nice suggestions on what to order. The female not so friendly waitress that brought the food had the weirdest attitude - as soon as I took the first bite and had my mouth full she demanded payment. I was chewing in shock as I have never witnessed such rude bad service. I asked if I could please finish it and she rudely insisted I must pay. To shut her up I ordered my son another drink so I could eat in peace. Upon bringing the drink another male even ruder waiter came saying it is the “house police” to pay upfront.
Ok! I was never told that so the waiter that suggested nice options and took my order in the first place should have told me that. Then the waitress that brought my order and it was bugging me to pay should have the machine ready and should have told me BEFORE I TOOK MY FIRST BITE and not wait until I have my mouth full and greasy hands that I was certainly not going to reach out to my wallet to pay the bill. I somehow was able to finish my sandwich - then, like a nightmare that never ends, I asked a fourth waitress to finally bring me the bill so I could leave this place asap she had the guts to tell me to stand up and pay by the counter!!! I could not believe my eyes!! She was going to each and every table with the machine charging people! Since I was on vacation and in no rush staying a few yards from this place I sat there enjoying the beautiful Marina view until she had some decency to come finish the service.
She finally came to our table I paid and mentioned how rude they all were and that I was stunned with such bad service and most of all lack of staff common sense. She pointed to me a mediocre printed paper on the side of the counter where it said it should be paid in advance. I said if that is the “policy” then it should be placed where it is visible not on the side of a counter where people can’t see it since you sit and a waiter comes to your table to take an order.
Extremely disappointed specially because I come to Cascais every year for long periods of time and stay very close to this place. I will make sure to never step foot in this place ever again and make sure people know what kind of service they will...
Read moreIt was the worst experience we had in Portugal. The restaurant was pretty empty, but they just got 2 people working. It was a girl that I think she was just a runner and a guy that he was dealing with phone reservations, orders, doing cocktails.The guy really struggled to make everybody happy, but after we waited for like 10 minutes we finally got the menus. And we ordered a beer and a glass of white wine. We got the beer in like 15 minutes but not the wine, and he didn't took us the order for the food yet... So after like another 5-10 minutes of waiting he was finally ready with the wine and to take the order... We just asked for the bill and we left. He said we don't have to pay, we really wanted to pay, but he insisted. I really appreciate the waiter that he tried his best.
The problem is not the waiter. The guy was taking orders from 3 tables at the same time, making cocktails and taking reservations on the phone. If you really want to have a decent restaurant, the management should have the decency to hire more staff and always have a barman, a host, a waiter and a runner. If you have all of that, then the service...
Read moreGreat location at the Marina with views out - make a reservation to get one of the good tables by the window.
Food was great - and one of the best bread baskets and beetroot butter that we received on our trip in Portugal! So don't skip it.
We went for the fish stew/soup to share between two, and it wasn't a disappointment. Lots of tasty fresh white fish, and the broth was just amazing too.
Tomato rice side was a HUGE portion, enough for three people - so great value for money, although it was a little salty.
Pricing was not the cheapest, but the setting is romantic and fine dining, so it was the prices we...
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