Went to redeem my birthday voucher free smoothie, the virgin active receptionist was awesome thats what the 4 stars are for Then the server at Kauai was extremely rude not friendly at all she served me a watery smoothie i cant even drink it, its water, no taste &on top of that she didnt even give me a serviette can you imagine how cold it is holding it with my bare hands,i couldnt even ask because she brushed me off and went back Im a loyal Kauai customer is it because this time i was using a voucher and not money for this poor service and drink? My deserved birthday voucher? Customer service is poor 😢i felt so undermined and belittled because she even went on to say my voucher might not even work,meaning she wasnt even in the spirit to assist me. I never have problems with other branches, this disappointed me very much i didnt even enjoy the smoothie as it...
Read moreOrdered a princess wrap off Uber Eats yesterday and requested to remove all chicken as I'm vegetarian. They did not remove the chicken and I ate a piece of chicken. Called Kauai Eastgate, they said they would deliver another wrap without chicken. I still haven't received my wrap. Tried calling them and they just give me poor excuses as to why there's a delay in the delivery. Went to Eastgate yesterday after work and I wasn't assisted because apparently there was only 1 lady working in Kauai. I left my details as I was told the manager would give me a call, still haven't received a call. Disgusted with...
Read moreIt's my first time ordering a meal at Kauai using my FNB voucher. The service I received from a lady named Ntabiseng was excellent. She was very friendly and helpful. I explained to her what I was looking for and she was able to direct me to an option on the menu that met my request. She was absolutely great. The wrap I ordered was also nice.
The only negative thing I would say is that you have to wait at the reception of the gym to place and receive your order. It would've been nice to go in and see the store for atmosphere etc. Anyway, overall I'll still get...
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