Lupa Osteria — Restaurant in Gauteng

Humiliating treatment by Loftus Lupa manager I arrived at Lupa Loftus Monday around 19:30 pm. I was approached by the manager Sindiso. Since the Monday special of Pizza with beer was not advertised at the entrance, I asked him whether it was still on. He told me that it is not advertised since it would come to an end soon, but that he could still do me a favour to arrange it for me. I was surprised, since it differed from the info at Lynnwood Lupa. I called the latter then, and they confirmed that it is always on there. The next move from Sindiso was then to accuse me rudely of still having an outstanding bill. This goes back to a visit about a month ago, when I waited for about an hour for a pizza that arrived cold. I got another pizza with wine, but when I wanted to pay with my virtual card, my phone's battery was flat. Since they did not have a charger for my iphone, I said I would fetch my credit card in my car and the waiter could go with me. The waiter told me the meal was on the house, and assured me he would not have to pay the bill of about R 127. After that incident, I visited a week or two later again for the special. and told Sindiso that I appreciated the previous gesture, but was afraid that the waiter would have paid. Sindiso told me that the waiter would have paid. When he humiliated me tonight, after it became clear that he had given me the wrong info contradicting the info from Lynnwood Lupa, he told me that I after all still had an unpaid bill. I told him he could check on their cameras, who was serving me at the initial incident, to which he did not reply. I asked to speak to the owner, but he said it was not allowed. He then called someone, or pretended to call someone - he said it was his general manager, but would not allow me to speak to the person. With this humiliating treatment I would not recommend Lupa...

I recently had the pleasure of dining at Lupa Osteria and I must say, it was an extraordinary experience. The highlight of my visit was undoubtedly the impeccable seafood dish that left me astounded.

The dish, a true masterpiece, showcased the freshest catches of the day, expertly prepared to perfection. Each bite was a symphony of flavors, a testament to the culinary expertise of the chefs at Lupa Osteria. The delicate balance of herbs and seasonings enhanced the natural essence of the seafood, creating a harmonious dance on my palate.

Not only was the dish exceptional, but the staff’s attention to detail elevated the entire dining experience. The warm and attentive service made me feel like an honored guest, adding a personal touch that truly sets Lupa Osteria apart. The servers were knowledgeable and passionate about the menu, providing insightful recommendations that complemented my chosen seafood dish perfectly.

Furthermore, the seamless coordination and efficiency of the management were evident throughout my visit. The atmosphere was inviting, the ambience was soothing, and the overall experience was a testament to the dedication and commitment of the team at Lupa Osteria.

From the moment I walked through the door to the final sip of wine, Lupa Osteria exceeded my expectations in every way. This seafood dish was a revelation, and I can’t wait to return to explore more of their culinary offerings. I wholeheartedly recommend Lupa Osteria to anyone seeking an exceptional dining experience, marked by exquisite seafood, warm hospitality, and impeccable management. This is a place where passion for food and dedication to guest satisfaction...

Called in for a take away order. The lady who answered was rude and handed off the phone to someone else because she couldn’t understand if wanted to exchange the one item of food for another instead. He didn’t understand it either. When coming into the restaurant no one knew about my take away order and no manager was on scene. The food manager then came to assist; he didn’t greet and didn’t offer any assistance whatsoever. There were exactly 3 tables on the Lupa side of the restaurant. One of which had to stand up and look for service in an EMPTY restaurant. A pair of ladies walked in top place a takeaway order but left due to the lack of a waiter to take their order. When I got my takeaway desserts I checked them and saw that my tiramisu was inconsistent. There were no layers and they chose not to put the cocoa powder on top for presentation. I asked the food manager if he’d eat this and he said no. When the tiramisu came back it was a perfect rectangular slice with cocoa powder on top and the layers were even. Not sure why it wasn’t delivered like that the first time round. Take away customers are still CUSTOMERS. eventually the manager came around and offered her apologies but she seemed to not have any idea of what was happening in the restaurant. She had no idea she had lost 2 customers that left and she lost 1 more...