Tiger's Milk Suncoast — Restaurant in Stamford Hill

Friends and i visited Tigers Milk suncoast this evening for relaxing evening of good and food and laughter. It ended up being a nightmare of note!!! Firstly i entered and say at the second table at the entrance i tried to get the waiterers attention, she was busy gazing into the air and simply ignored me until i persisted to call her to ask for a menu which took a while she then came the dumped the menus on the table rudely said she is going off shift and she will get someone else to attend to us. Nobody attended to us. Eventually my friends 10 year old daughter had to call someone.I asked for decaf i was told they are out of all decaf products then we requested a milkshake and was told they don't have ice cream such an embarrassment for what is thought to be a well established restaurant.. My friend ordered a cocktail which was not delivered either. We then proceed to move to a table inside as traffic outside of people up and down to the globe walking past us was irritating. We then received the little girls cool drink n my cocktail which was recommended to me bit tasted horrible like fireball. My friends drink still did not arrive at this point eventually the waiter came through i asked him what hot drinks can he recommend.. he was not much help eventually i ordered a virgin motjio i asked for less ice even that i was told would be a problem seems like they cutting down on product and filled the glass with more ice. Wendy's cocktail still didn't arrive but we noticed our food in the warmer nobody bringing it to us. Eventually after abt an & some change food arrived. Disserpointed again abt 5 pieces of cube chicken in taco's. Rest is a heap of salad. Then come some one to say they don't have thz ingredients for wendys cocktail. They offered her another cocktail on the house but its not about that. Its about POOR customer service, lack of people's skills, cutting back on stock oh and when we wanted to order dessert they were out of stock too. We definitely won't be back to waste our time or money at this restaurant. Kaveer your staff is bringing your reputation of your restaurant down sadly. Tigers milk was great but after what we experienced tonight.....

I had a very poorly time at tigers milk Suncoast ...

First no one told us that there was a "club" starting at 630pm stating if we wanted to stay on we had to pay an extra 100 rand per person (party of 6), then spoke to the manager and he told us that we could pay 50 rand then he said stay as long as we want without paying the cover charge...

Secondly there where glass that where cracked and we had to point it out to the staffas well as the clients had to ask for side plate when eating pizza and finger foods..

Another issue was that we, group of 6,where the only ones approached about the cover charge.

Another issue was that one friend had a coupon and they told her it was only valid from Monday to Friday.. Also no one told us that happy hour was only during the week

Then they found another fault by saying that we are not allowed to wear short... Personally I went looking for the signage stating this and apon finding the signage, it was not in public view, as the lady collecting the "cover charge" was blocking the sign....

Very disappointed with the management as the said that staff had been "trained" to inform clients about all this but apon asking 2 staff members they both had different answers for me..

My group and I have no ill feelings towards the waiter that served us, as clearly there was no communication between staff and management and management tried to cover themselves and blame it on the waiter...

Personally we would not be coming back to Tigers Milk Durban as our night was ruined due to all these issues.

The worse part was that when our friends had their bachelor and bridal party, a year ago, we came there to celebrate their new chapter in life and for their 1 year anniversary we planned to revisit the place we "had" (past tense) a great and now it just left a bad taste in our mouth...

The experience had on the night of 10 September 2022 was not the best and for a anniversary my friends did not appreciate the night. The worse part was that we arrived at tigers milk Suncoast at 4pm and got evicted at 8pm.

Hopefully the next clients receive better treatment than we did...

Last year the group was called...

Went to tigers milk last week saturday 20.03.21 for a friends birthday party with 12 people. The armosphere was on fire. The service was lovley, alittle busy but that wasnt realy a problem. My girlfriend and i waited eagerly for the food to arrive as it was our first time eating at the place. We ordered a burger meal that was called the thriple by pass which was served with a side of chips for R135. We recived the food and we were really disapointed. The burger looked very unappetizing. We took a bite and it tasted like a homemade burger but dryer than desert. The chips was just disgusting. Firstly it was served in a enamel cup which wasnt a problem as we assumed that was the theme of the resturant. However It looked like it was fried 3 days ago and it was drenched in oil. It didnt taste good at all. I finished my burger as i was very hungry, my girlfriend took 2 bites of hers and wasted the rest. We thought we was alone in this situation but we ask around the table and our family and friends also said the food was horrible. While eating their was a fight involving the waiter and a customer which lasted for an hour. Bouncers and managment was involved. The waiter involved was polite enough to come and apologize to my brother so that was fine. If you want atmosphere and drinks this is the place. But the food here sucks im sorry to say. Iv attached pictures of my order. I ordered a coke so i cant comment...