Chennai Masala Dosa: Disappointing Experience Despite High Ratings

I visited Chennai Masala Dosa with high expectations, driven by its impressive 4.4-star rating on Google. I traveled 70 kilometers to introduce a foreign friend to authentic Indian cuisine. However, our experience was far from satisfactory.

Service and Hospitality: From the moment we arrived, the service was subpar. The hostess initially ignored us, despite the restaurant being only 30% occupied. After indicating that we needed to wait for two minutes, she proceeded to seat other guests who arrived after us, making us wait an additional five minutes before seating us. This was the first red flag.

Once seated, the service continued to disappoint. It took ten minutes to get someone to take our order, despite my repeated requests. During this time, I observed that other guests, received immediate attention and service, including prompt delivery of their drinks. This differential treatment was disheartening and unprofessional.

Order and Food Quality: When we finally managed to place our order, the server's attitude was indifferent, almost as if she was doing us a favor. We requested a mango lassi and a strawberry lassi, only to be informed they didn't have the latter. When I chose an alternative, it turned out they didn't have that either. Eventually, I had to settle for the only available option, the mango lassi (which they said to us that they only have one but the more was seen by us, as we were sitting next to bar), which was served without any courtesy.

The food itself was another letdown. The masala papad arrived cold and soggy, a far cry from the crisp, fresh appetizer one would expect. The dosa, while acceptable in taste, was nothing extraordinary and certainly didn't justify the hype. Furthermore, the chicken masala dosa contained a small bone, which is a serious safety concern as it poses a choking hazard. This oversight is simply unacceptable.

Overall Experience: Adding to the negative experience was the premature presentation of the bill, barely a few minutes into our meal. Despite it being close to closing time, it felt incredibly rude and rushed. Additionally, when I requested to change tables to sit near a window, I was curtly told no, under the pretext of cleaning, despite the restaurant's emptiness (This happened before even we sat on our designated table).

The overall hospitality was severely lacking, making us feel like an inconvenience rather than valued customers. Given the long distance we traveled, the entire experience was extremely disappointing.

Conclusion: Chennai Masala Dosa may boast high ratings, but our visit revealed significant gaps in service and hospitality. The indifferent attitude, poor service, and substandard food quality overshadowed the potential of what could have been a delightful dining experience.

I'm writing this review using ChatGPT to ensure it is detailed enough and politically correct, but the disappointment is real. Additionally, my forgien friend now had an upsetting image about the country I love so much. If the management wishes to discuss this further (for recommendations and improvements to make it amazing indian experience), they can reply to this review, and I will be happy and privileged to provide more details and assistance (to share a common goal in boosting India's pride and tradition).