Telepizza Canteras - Comida a Domicilio — Restaurant in Las Palmas de Gran Canaria

We ordered a delivery yesterday but never received it even though we paid in advance We were told delivery would be in 40 minutes so my wife went to the main door of our apartment block about 15 minutes before delivery was due The delivery person arrived around the expected time but despite my wife waving and shouting at him he passed by 3 times without taking any heed of her as he was more interested in his phone after passing her 3 times he eventually left without delivering our order On just eat website it says our order was delivered but it most certainly was not I tried phoning then but the lady that answered did not speak any English I did provide the proper address which if you put in Google maps brings you straight to the main door I also provided my phone number but nobody called so now I have paid for an order that never arrived I hope they have the decency to refund the...

UPDATE 6 months later. They have implemented a call center that is much more responsive and organized. I am upping the rating. Thank you.

Original review: I order to pick up often because the pizza is good and it’s a good value, but almost every time I order they are so disorganized. Today when I called, they answered and told me to wait a second, which turned into seven minutes. I hung up and called back to place my order, and I had to wait while they had to start some computer program to receive the order. Why isn’t that computer program running all the time? Why don’t they come back to the phone and say one more...

Wow! Ordered a medium pizza and Fanta, gave the cashier 15 euro and was supposed to get 4.60 euro in change as the total bill was 10.40 euro, she gave me nothing back then looked at me like I had 5 heads when I queried where my change was. Wasn't worth the hassle putting up with her attitude to get the rest of the money considering it worked out at about £3.88. The pizza was actually nice enough but not a good experience overall. Another member of staff handed me the pizza when it was done and didn't seem happy either, couldn't wait to get out of the place and took it back to my...