McDonald’s Genève Mont-Blanc — Restaurant in Geneva

Team members are the DIGNITY of a BRAND… BUT

We were exploring the stunning Switzerland for six days covering most of the breath-taking place as two families including three kids. Unfortunately, 11th April was our last day in Switzerland and were getting ready to leave from Geneva to France on that evening and were looking for the dining option around the train station before we leave. And we have visited McDonalds, Five Guys to check the best option for kids as they were quite hungry by that time. After we all bought our food from different place and then we found a spacious sitting area next to McDonalds and plan was to buy kids meal and ice cream from them after having the food we bought. We seated comfortably and feeding little once, but we were not aware that seating area is belongs to the MacDonalds due to no signage was in place. There were other guests having their own food which is not McDonalds next to us at the same time. It was almost halfway having the meal and suddenly one lady walked towards to us asked immediately to move out from the place saying this is belongs to MacDonalds and not allowed to bring food from outside. Then only we realized this was belongs to them and we have replied saying that we are almost done but will leave once kids finish their meal even mentioned that we must buy ice cream and kids’ meal to take away to our long trip. She was very rude and keep on targeting us even there were other people who are having their own meal from outside sitting next to us. Then she went inside to call her manager by screaming us even in front of the little kids. The Mangers was walked in shouting us in a very rude way and trying to kick us out immediately. We have explained the same once again to her, but she was kept on attacking us even instructing her team not let us to buy any food from MacDonalds. I am attaching the conversation recorded for your review as it was very much shocking for us with regards to their hospitality. There was no hospitality in both of their blood and that is critically damaging the brand name of MacDonald which we are loyal dinners of your brand. Unfortunately, both of their attack were targeting us who are with Asian skin but not any others having their meals around us. We feel so embarrassed Infront of the people around specially with kids with a strong feeling with a clear discrimination extended during the situation. We both gents working for hospitality industry and we have never faced such incidents in our life and people around us were even talk to us about their disappointment of the behaviour of them who not letting our little kids and us to not finish our meal. So, we have walked out without having our meals we bought. We strongly request you to investigate this as we have strong evidence in hand and will be publish if required. Therefore, please done let your own staff to damage the brand name with such behaviour. Looking forward to here...

Absolutely dreadful. The food quality is the same as McDonalds anywhere in the world but the customer service was pure disgrace. After I was eating my food for barely ten minutes, an employee asked me to vacate the table. He vaguely gestured to where I was welcome to occupy a stool at a bench to finish my meal. He said in French that since it was a four-seater I needed to move to a stool. Despite my shock at being evicted from my seat, I told him in French that I had nearly finished my meal and would be leaving soon. There was absolutely no reason for him to urge me to vacate the table. Another diner spoke to me in French and commended my forbearance. The whole episode was...

This McDonald's has ample amount of space to sit and move around. On ground floor they have seating outside and inside on the 1st floor(level). Here you can place your order in advance at TV screen before proceeding to the counter and collect your order. You can either choose to pay at the advance order counter or u may choose to pay at the counter. Waiting time is not much. Next to the McDonald's there is a currency exchange centre so foreign tourist may choose to exchange their currency before going to McDonald's if they wish so. Overall a nice and good place with a...