Susuru — Restaurant in Geneva

I don’t advise going to this restaurant. The staff were not nice to me and people at my table and were doing their job poorly, as well as speaking at elevated tone with me and my friend. We had to stay in the restaurant for 30 more minutes because they could not calculate our dinner and make us pay properly. They did refuse to give us a full bill to our table. So in order to pay one by one we had to go to the bar and recall them what exactly each of us did order. For my side, I did tell them what I wanted to pay and they did a mistake and made me pay wrong things. So when I proposed to cover the difference between the dish I took and the one I paid already, they asked me to “arrange with my friend”. After each of my friends paid, they forgot to calculate one ramen and it was a messy situation, because we could not figure out who’s ramen they did not bill. The cherry on the cake is that one member of stuff started to use a very unfriendly and elevated tone towards me, saying that he lost money because of us. Arguing his pint my telling that he lost money because one of our friends left the table, in front of all the restaurant. Big joke, because we were a table of 11 people. And all of us will not advise this place. The ramen were looking pretty and cute, however they were not tasty. I have tried noodle to which I give 5/10 and beef ramen to which I give 4/10. In the beginning they said that they are “offering” the kimchi, and of course we ended up paying for it.

Good : Pink gin cocktail was pretty and tasty. 9/10 The pink mochi was fairly tasty. 9/10

Overall : Unpleasant atmosphere created by stuff by creating a conflict from nowhere and really not such...

Very disappointing place. I booked the restaurant for more than 5 ppl several days bfr and wasn’t told that each person need to have 1 main.

We ordered 4 dishes to share and the male staff was unhappy that we ordered very little dishes. So, we ended up adding more dishes but the staff was still very happy (he forced us TWICE to order more dishes and kept on repeating that the restaurant was fully booked, when it wasn’t (picture attached showed the restaurant status after we finished)). This is a very unacceptable and disrespectful attitude. It was my mistake to not read more past reviews of the place.

After the food arrived, we were very dissatisfied and disappointed with the taste as it is very sour and taste nothing like japanese ramen. We ordered the beef and pork ramen, chicken maze, and their tempura. All the ramen and maze tasted the same, nothing special at all. Store bought ramen would be better than this restaurant.

Additionally, one of my guest accidentally bumped his knee on the edge of the sofa, the rude male stuff mentioned to him to not break the furniture when he should have said are you okay. My guest mentioned that he might break his knee (to play along) and the rude male staff again said unpleasant comment: “none of my business”. This totally ruined the ambience of our dinner time.

WOULDN’T RECOMMEND TO COME TO THIS RESTAURANT AS THE STAFFS ARE NOT WELCOMING AND RUDE. FOOD TASTED NOTHING LIKE RAMEN AND ALL ARE THE SAME....

I cannot comprehend how this type of behaviour is deemed acceptable and even justified in an establishment such as a restaurant. You are part of a service industry and the focus should always be l on quality of service towards all your customers, not just some.

A dear friend of mine had a horrendous experience where the owner of the restaurant was extremely rude, aggressive and discriminatory to them. Irrespective of whether a customer decides to have a drink and/or starter and/or main the level of respect and service should not diminish in relation the amount ordered. The level of respect/service should also not be impacted if the customer is late.

Additionally, why does the customer who ordered less than their European friends and arrived later than their European friends deserve to be responded to and spoken to differently? How is this discrimination justified?

What makes the whole experience considerably worse is that the owner has responded to the groups’ complaints and shows no remorse or signs of an apology but goes on further to attack and berate his customers further for inconveniencing their business.

I trust this review along with the others from the group provide sufficient feedback to make people think twice before visiting this restaurant and run the risk of having similar unwarranted...