First evening stroll in Lucerne near the lake, we had a craving for ice cream. A lot of folks were lined up outside this shop so we decided to eat here. This was the first night in Lucerne so we did not know how famous Amorino was, also later discovered this is a chain and they are in most big cities in Europe.
We didnât think it would be that good but boy were we wrong, it was the best ice cream I had ever tasted!!
We got the signature gelato and it was delicious we chose 3 flavors strawberry, chocolate, and mint chocolate chip with a mango macaron on top it was an amazing dessert so delicious I would definitely recommend...
   Read moreBad customer service. I donât understand, the picture on the menu shows hot chocolate with whipped cream and macaroon with it. Mine was made without. After asking the girl who made it why is it without cream she said it will be additional cost for it! So why is it shown with it on the menu? And for the price of 6.60 CHF! I asked again so whatâs on the picture then? And girlâs reply was âI donât know what it is!â đłđ€·đŒââïž. Now I donât even know how it supposed to be served, in order to claim my money back. Better ask how it comes before you see it on the menu picture since you wonât get...
   Read moreI wish it was possible to give â 0 starsâ for this place. There was a piece of human nail in my childâs ice cream. I went back in to tell and instead of being apologetic they questioned us! Even though I didnât ask for another ice cream (never happening form here again) or money back ,the staff was rude! We were so disgusted at that moment my kid threw the piece of nail immediately away. Thatâs why there is no picture!!! I wish I could have taught of taking a photo or video then. My family loved this place until the incident....
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