Hotel Schweizerhof Luzern — Hotel in Lucerne

For the hurried readers: everything was on point, great breakfast, great location, lovely staff, rooms and atmosphere. Perfect stay, fully recommended.

For the ones who appreciate all the details:

As a Lucerne resident, why would I stay a night at a hotel when walking home would work just fine? Let me tell you, this is not just any hotel, and even for us locals there are plenty of reasons to spend the night (or, even better, spend as many nights as you possibly can!). As with the recent restrictions in regard of the COVID-19 outbreak, a friend of mine and I treated ourselves to a special one-night-vacation in our beloved hometown and it was simply amazing. Everything was perfect - from check-in to check-out, and beyond:

We were taken care of by very friendly and corteous staff. The breakfast was out of this world (great variety, we tried it all, everything was simply DELICIOUS!). The view out of our room was breathtakingly beautiful (and yes, we consider ourselves "used to it", since we live here - yet still, we were amazed). We each booked a back-and-neck-massage in the hotel's own wellness and spa, and we would fully recommend this to anyone.

Further assets to this gem: Reach Lucerne's old town with all its touristic hot spots, iconic photo spots, bars, cafés, restaurants, and even some night clubs within short walking distance. The main railway station is just a 2 minute bus ride / approx. 8 minute walk away. All rooms are individually decorated, with much love and special attention to detail. Every room is dedicated to an artist or group of artists / music band who stayed at the Schweizerhof during a festival / event. They offer all kinds of services and can easily help you with anything organizational you might think of.

Also, the staff are taking all the measures in order to protect themselves and us guests from the pandemic risk. We can fully recommend this hotel, even in the current times.

Thank you to all the staff members for making our stay the best mini-vacation we ever experienced. We...

This time we stayed at Hotel #Schweizerhof Luzern.

This hotel is a sample of how important to train all the team equally (I mean every its chain) , coz it influences on the final impression of the hotel, if we gonna come back here and reccomend it. And in case if one chain is brocken or isnt trained like the other chains - the impression of the hotel goes rapidly down.

Everything looks perfect here I mean I would put 10 (or 9) of 10 : location,  design, reception,  level of communication at the reception, existing facilities in the hotel etc. Even their concept and main message "Where history comes alive", And also special thanks from me for  small daily surprises in the room before the bed time.

But the cleaning team (chain) is what I think they have to improve. This is just my (our) personal opinion, experience based on this stay here. Maybe we were not lucky this time, but really to have black hair in the clean bedroom linens , in the bath and the shower, used wine cork ...

And of course we asked to clean, but the level of communication of a cleaning person shows that she is not that pleasantly trained to communicate with the clients as at the reception. "This is just hair!" - her rude answer while she was trying to take away the hair. Sorry, but this is 5* hotel, we pay great money to sleep in a clean bed and clean room, I don't wanna sleep in the bed with the hair of another person that I don't know, and think all the nights from where this hair came from... from which part of the body too... And one evening we came back to the room and it was seen that somebody cleaned the room, but plates/cups were still left dirty, some brocken stuff in the shower were not put back...

That's why my impression of the hotel is confused now. I feel that hotel can do better if they put more focus on room...

We booked 2 rooms (one suite and one standard room) at this hotel as a 1 night break during our vacation in Switzerland. The goal was to get some rest in between our travel days and even though this was one of the most expensive hotels, we justified the cost because we needed something comfortable due to the extensive travel during other nights.

The location of the property is great. The hotel itself feels quite dated however the location makes up for it.

Unfortunately we had the worst night in this hotel because the suite was full of mosquitos during the night. There were so many that we literally could not sleep most of the night. I sent an email to the hotel in the middle of the night, and also let the front desk team know about this issue during our check out next morning.

Surprisingly, there was not even an acknowledgement of the problem. 5 days later I receive a response to my email from their general manager, basically informing that this is how nature works. Since the hotel is close to the lake, there can be mosquitos and the email basically accused us that we must have left our windows open for an extended period of time.

In reality, we did not open any windows at all during our brief stay since we were barely in the room. We checked in late afternoon and went out for dinner and checked out next morning. We opened the balcony door for less than 5 minutes to access the seating outside.

It is extremely disappointing that the hotel did not have measures in place to handle the mosquito situation and they put the blame squarely on the guests without even checking all the facts.

If you are looking for a relaxing time, I would not recommend...