SHIN — Restaurant in Zurich

I went to Shin yesterday. I called the owner Mrs Lin Wang and asked if the reservation was possible a week before. She mentioned it is ok. So I booked 20:00 second seating yesterday. After that I received an email with a link for prepayment of CHF 300.- Since I was able to change my working schedule and was able to come at 18:00 I called Mrs Wang to ask if it would be possible to change the time to 18:00. She confirmed that this is still possible in short notice. While we spoke on the phone I mentioned that we are Vegan and we can only eat vegetables and fruits and it is my child’s birthday. She was ok with it. We spoke for a longer time on the phone as she has mentioned that she also has a child similar age. As we arrived yesterday we entered the restaurant and hanged our jackets in the hall. Mrs Wang approach us shortly after that and showed the seats at the bar counter. There was a reusable table mat and disposable napkin and chopsticks prepared. We took a seat. Mrs Wang recommended Champagne as for my child birthday but thanks Lord we didn’t order it as my child is non-alcoholic and never drinks alcohol and I was driving. We ordered sparkling water and a reusable bottle with self made Soda Steam water was served. The dinner started. Each dish was a small piece of sushi ( one piece 3 cm to 1,5 cm dimensions as one dish ). Since we are Vegan we received each time rice with: small slice of red pepper than bean than aubergine than mushroom than edamame. There was also mini miso soup 1 dlc and mini roll. As desert we received each of us two grapes cut in the middle and small Chinese bean sweets. After we finished everything I asked Mrs Wang for the bill. I mentioned I prepaid CHF 300.- so I would like to pay for the sparkling water. Mrs told me that I still have to pay CHF 450.- for the food and water. I couldn’t understand what she meant. She said, didn’t you read our website. The small items served this night cost CHF 350.- for each person plus the water. I was shocked since the rice, small pieces of vegetables and two small grapes could not cost more than CHF 20.- in total. The water was definitely made with Soda Stream which costs per bottle CHF 0.50 Rappen. Our costs of the meal could not be more than CHF 25.- total. I understand we pay for a great experience but excuse me not 700.- Swiss Francs. This is a Gian ripoff. If Mrs would inform me upfront that I will pay CHF 700.- for tiny items worth CHF 25.- I would never book this restaurant. Instead I would go to a professional high class restaurant a have 5 course fine dining dinner. Mrs Wang had one Chef, a very friendly English speaking professional man and one Asian waiter. The Chef was excellent and did a great job. The waiter was also very nice and did his best. Mrs Wang tried to educate us on Japanese Eating habits. She spoke about the best quality products which as she mentioned are only available in her restaurant and nowhere else in Ch. She spoke about a very expensive Fish from Pacific Ocean which costs a fortune… She mentioned she is Chinese and can’t speak Japanese. She also completed about terrible weather and even worst food in Switzerland. She told us about the problem with finding employees for service and management of her mini restaurant. That is why she was actually doing everything: Service, cleaning, phone answering… She said that many people cancelled in last minute that was why the first serving 18:00 was with 6 people including me and my child and the second service 20:00 only three people. While I asked her about the Michelin Star, if she received it because of her excellent Chef. She said disrespectfully that the star is for her expensive food and not for the Chef. She said she could change her Chef any time and keep the star. The Chef heard that of course. I can imagine how she treats her employees and how she pay them. Here I see the reason of problems with finding employees. Who wants to work for such a monster. She told us, she will close the restaurant soon and leave Switzerland as she hates the weather and food ....

A sushi restaurant with a Michelin star, Sushi Shin is located in the heart of Zurich, Switzerland. The establishment has gained recognition for its Edomae-style sushi, crafted utilizing authentic Japanese methods and premium, fresh ingredients.

In the heart of Zurich, Sushi Shin is housed in a historically significant structure. Elegant and refined, the dining room features dark wood furnishings and Japanese artwork. Additionally, the restaurant features a cozy bar where patrons can enjoy a drink before or after dinner.

Although the menu at Sushi Shin fluctuates with the seasons, the following are signature items:

Nigiri: Otoro nigiri: The fatty belly of bluefin tuna prepares this nigiri. One of the most popular dishes at Sushi Shin, the torso is extraordinarily flavorful and tender. Uni nigiri: Sea urchin is used to make this nigiri. The rich and creamy uni flavor is an absolute must for sushi lovers. Anago nigiri: Conger eel is used to prepare this nigiri. After being grilled and simmered in a sweet soy sauce, the eel acquires a robust and intricate flavor. Sashimi: Maguro sashimi: Bluefin tuna is utilized to prepare this sashimi. Tuna is sliced thinly and accompanied by a straightforward dipping sauce composed of wasabi and soy sauce. Sake sashimi: Salmon is used to prepare this sashimi. Salmon is sliced thinly and accompanied by a straightforward dipping sauce composed of wasabi and soy sauce. Hamachi sashimi: Yellowtail is used to prepare this sashimi. Yellowtail is sliced thinly and accompanied by a straightforward dipping sauce composed of wasabi and soy sauce. Maki: Chutoro maki: Medium fatty tuna, avocado, and cucumber comprise this maki. This traditional maki roll is sure to delight all. Negitoro maki: Mayonnaise, tuna belly, and chopped green onions comprise this maki. This flavorful and opulent maki roll is ideal for tuna enthusiasts. Kappa maki: Cucumber and mayonnaise comprise this maki. This light and refreshing maki roll is ideal for a scorching summer day. California uramaki: Cucumber, avocado, crab meat, and mayonnaise comprise this uramaki. This well-known uramaki roll is ideal for individuals who are new to sushi. Smoked salmon, cucumber, and cream cheese are combined to prepare the Philadelphia uramaki. This is yet another well-liked uramaki roll that is ideal for sushi novices. Rainbow uramaki: Tuna, salmon, yellowtail, shrimp, and avocado are combined in this uramaki. Splendid with flavor and color, this uramaki roll is ideal for special occasions. Furthermore, Sushi Shin provides an extensive selection of Japanese entrées, including miso soup, sashimi salad, and tempura. Additionally, the restaurant offers a comprehensive wine list encompassing a diverse selection of domestic and international wines.

Sushi Shin provides service that is simply flawless. The knowledgeable and attentive staff goes above and beyond to ensure that each diner has an unforgettable experience. The restaurant also provides an assortment of private dining options for special events.

Overall, Sushi Shin is an establishment that provides a memorable dining experience and sushi of international caliber. Elegant and refined in ambiance, the food and service are both of the highest caliber. It comes highly recommended to anyone in Zurich seeking a banquet venue for a...

Oh how should I begin this one…. I never had such an experience in any Michelin stars restaurant before; and believe me, between Thailand, Singapore and EU, I’ve been to many ( Possibly as many as 45). That’s saying something! As of February, 2023, I’ve had Approximately reviewed 200 restaurants on google and none is as bad as this (service wise).

First off we got there at 6.30 (the time of our reservation). We were told by the lady owner that we were late, as she has emailed us that she changed our reservation time to 6.10 (that’s an odd time considering that the restaurant has not open for business yet). Ok, so a rough start.

So this restaurant has 8 seats at the sushi bar and five tables. I was like ok? Why do you need tables at Omakase restaurant, maybe it’s for A la Carte. I don’t know. But I’ll soon find out. So once we were sat at the sushi bar, the food started coming. I would say that the courses were well placed and paced; as to be expected from restaurant of this calibre. However, when we got to the 13 out of our 16 courses, the lady owner promptly kicked us out of the sushi bar to the table…. I was left puzzled. Who does that?; let alone Michelin star restaurant. We ate the remaining of our food at the table covered with some art paper. Not exactly Michelin star is it?

So why the two stars? The food was undeniably good, so I have to be fair to the Japanese (who was very polite and friendly. He was the reason why this establishment get the star in the first place). And the other star was for the waiter, which was a young Swiss gentleman who tried his best to serve the customers.

As for The lady owner, well she isn’t a bad person or anything. However, I don’t think she’s right for the hospitality industry. She has no understanding whatsoever how to serve a customer, let alone this kind of Omakase dinning. She tries too hard to sell customers drinks and alcohol. She also only focused on those who ordered alcohol and she missed the part that every customer has the right to enjoy the evening. And I saw the owner reply to one review with a threatening message to take legal action? I mean that’s not a great idea. You should take the criticisms and improve on it. You are on the right path, you have great chef, great food and great waiter. You just need to focus on improving the customer experience. Sometimes, it isn’t about maximizing the profit. If you think you cannot finish the courses on time before the second serving, do something about it; perhaps hire more staff or extend the business hours. Removing the customers from the sushi bar isn’t the ideal solution. Worse yet, blaming the customer for being late when they weren’t was another horrible solution.

Overall Food - Great Hospitality - Poor Recommendation -...