I was there with a friend, for a brunch. Food was therefore not particularly sophisticated (scrambled eggs and pan fried potatoes + bread, butter and jam), it lacked salt, tasted a bit plain- but was well presented. There was a misunderstanding on the names of the menus pronounced very quickly in Swiss German by the restaurant manager when she served us so I took my friend’s plate thinking the scrambled eggs were part of my Volkshaus Zmorge menu. When I finished the eggs I dared to kindly ask if I would get the rest of my menu (which consisted of also jam, butter, fruit salad and birchermüesli) and the unkindness in the response was astonishing: “everything was brought to you, what can I do it now? it’s your fault, how can you confuse the two menus, you should have said it earlier… I will call the manager”. In all this, I was speechless, I did not reply and the waitress escalated it herself… as if I made a complaint. It was a simple question and from her reaction I did not understand we had exchanged our plates. The manager then was sent to our table, eve if I had said it was not needed, and she also was extremely defensive and kept the same line of communication “it’s your fault, how can you have not noticed you had not received what you ordered?”… so even treating us as two idiots. It would have been sufficient to explain with a smile that we had exchanged the plates.

The unkindness was constant from our waitress at every interaction even prior to my question, from the moment I had to ask for the brunch carte, which was not brought to us together with the main restaurant one on a Sunday, typical brunch day!

I remembered I hadn’t been particularly impressed with the service in this restaurant, but this time they reached my limit. Never had such a treatment in any establishment that should be focusing on customer services and satisfaction!