United Kingdom England BathThaikhun

Thaikhun

Ground Floor Unit , Block E/F Little Southgate, Bath BA1 1AQ, United Kingdom

4.4(827)

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Phone

+44 1225 517025

Website

thaikhun.co.uk

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Posts

JunieJunie

We came into Thaikhun in good spirits, but our experience quickly turned sour due to one particular staff member, a short Asian woman with a bob haircut and glasses. From the very beginning, her attitude was incredibly rude and dismissive. As soon as we sat down, she immediately asked what we wanted to eat without giving us any time to settle in. Normally, servers first ask about drinks and then return for food orders, but she skipped this completely, meaning half our table never even got to order drinks. When one of my family members asked about the size of a water bottle (since she only wanted one for herself), the server just said “small” in a very unhelpful way. The bottle then came out large. When my family member politely asked for it to be changed, the server scoffed and laughed, acting as if this basic request was a huge inconvenience. Only when she was directly called out on her attitude did she back off, but she continued being standoffish and unprofessional. The manager (avg height, ponytail) was then brought over, but instead of resolving things, they doubled down, saying that changes to food or drinks were an “inconvenience.” At this point, it was only a water bottle size being corrected, and the mistake had been the server’s fault in the first place. This made the whole situation worse and left half of us avoiding ordering drinks altogether because it felt like we were burdening the staff just by asking. To add insult to injury, we had asked for service water for the table at the start and never received it. What made the experience even more uncomfortable is that we are Asian ourselves (Southeast Asian), yet this staff member treated us with clear disdain. It’s hard not to feel as though her rudeness may have been racially motivated, which is extremely disappointing and unacceptable in a hospitality setting. Thankfully, later we were served by another staff member (her name started with L, with tattoos on one arm), who was polite, attentive, and genuinely improved our experience. Unfortunately, the damage had already been done. The rudeness from the first server, paired with the dismissive attitude from the manager, left us feeling unwelcome and disrespected. Overall, while we appreciated the kindness of the second server, the rest of the experience was so unpleasant that I cannot give more than 1 star.

Stuart SStuart S

Pretty poor overall experience. Firstly it was frowned upon that I turned up at a restaurant without a reservation by the front of house staff, how dare I.... I was first told maybe they cannot fit me, the venue was busy but I could see quite a few 2 seater tables dotted around, I was given a table with no wait, unnecessary frosty reception. I was seated right at the back by the toilet in what was pretty much an alley way to the kitchen. I asked to move but the front of house ignored this. As it was busy I asked the server if there was a wait on food as at this point I was considering leaving they told me up to 20 minutes, again a frosty and not well received response, as if I was in the wrong for asking such a question. The whole order experience was again pretty unfriendly from the server. Food arrived fairly quickly in less than 15 minutes, was pretty much thrown onto my table, I appreciate they were busy but a little bit of personable care would go a long way here. Coconut prawns had no taste and certainly no coconut flavour and were left in the fryer too long. Massaman curry was ok, but for £13 it was a fairly pathetic portion considering rice was not included, 2 Half's of a new potato in the dish was as said awfully portioned. After my meal I wasn't offered anything else and was just thrown the bill pretty soon after my plate was cleared, I had a voucher so asked to have the voucher cost removed and the server went away to do so without a reply or acknowledgement. As listed on the bill optional service charge was also automatically added to my bill which I paid, rather than having to deal with the un-friendly waitress and ask them to remove the charge. All in all, not authentic tasting, not even good tasting, I think you'd get a better curry from the M&S microwave section, for a 3rd of the cost and not have to deal with unfriendly staff along the way who seemed to just want to get the next set of cash through the door. Lesson learnt, don't go somewhere because of a voucher, plenty of other Thai restaurants in the Bath which I'm sure are way better, better priced and more authentic.

Stacey OgunaStacey Oguna

Poor allergy management! (The below is a complaint from August that still has not been responded to). the allergy menu for drinks on the website is wrong. it flags up nuts for all cocktails. another member of our party had a soy allergy we notified the team as we were seated and used the scanned allergy menu and reminded our waiter when we ordered. when the food was brought out another waitress told us that the dish maybe marinated in soy sauce and that we should have told the staff about an allergy. she went to check in the kitchen and came but and said it was soy free however at the point we had lost our confidence in the restaurants allergy handling and the affected party was uncomfortable eating the dish, we explained this to our waiter and he was ok. 5 mins later a lady who we assume was Yh manger came out and explained the dish was fine and that we should use the allergy next time when we explained we did everything correct she raised her voice (other tables looked on at the altercation) and argued with all 5 of use that we were in the wrong and as a restaurant they take allergies seriously. unfortunately this clearly is not the case as she did not have a word with the waitress who misinformed us but at the customers. the dish was eventually taken away and not included in our bill. we continued the night with a second dinner at giggling squid where the member with the soy allergy was able eat a soy free meal with confidence as it came out with an allergy flag. also some ordered a drink it didn’t come out so we chase it up and they said ohh yeah we don’t have any they didn’t think to inform us. overall poor dining experience which is a shame as I have eaten here previously and enjoyed the experience

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Reviews of Thaikhun

4.4

(827)

1.0

14w

1.0

Pretty poor overall experience. Firstly it was frowned upon that I turned up at a restaurant without a reservation by the front of house staff, how dare I....

I was first told maybe they cannot fit me, the venue was busy but I could see quite a few 2 seater tables dotted around, I was given a table with no wait, unnecessary frosty reception. I was seated right at the back by the toilet in what was pretty much an alley way to the kitchen. I asked to move but the front of house ignored...

1.0

The service was awful. Wait staff were inattentive especially when it came to asking questions about the dishes, and ordering food. Another lady (aside from the waiter) rudely put the food at the corner of the table instead of in front of the patron which I thought was bizarre considering that placing food in front of the customer is a rather standard practice in restaurants. I asked the waiter to reduce the spice on a curry (I also asked if it was possible to which she said it was) but...

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