Caffè Nero — Restaurant in Şişli

Dear Cafe Nero team,

First of all I’d like to say that I’m a very loyal Cafe Nero customer and I normally choose your chain over others. However I’d like to complain about a particular repeating situation at one of your coffee shops - Cafe Nero Lotus Nişantaşı (the one inside the yard in Lotus, NOT the big one facing the street). Problem is that personnel there, especially guys, are extremely rude and they tell customers at 21:00 that “they close in 10 minutes” and refuse service. This is unacceptable!!! If you claim you work till 22:00 - this should mean you open till 22:00 and after you do the cleaning, etc - and you not refuse customers to make them coffee one hour before closing. This is unbelievable and must be fixed, in my opinion.

Looking forward to your response on this situation.

Best...

Caffè Nero is undoubtedly a charming café with a delectable menu. While I thoroughly enjoyed my time there, I must mention that the presence of wood burning smoke from a neighboring restaurant occasionally caused a slight inconvenience. Despite this, the staff remained attentive and the food was exceptional. It would be wonderful if they could find a solution to address the smoke issue. Nonetheless, I would still highly recommend Caffè Nero for its...

I recently visited Caffè Nero and had a wonderful experience with their delicious food and cozy atmosphere. However, there was one minor issue during my visit. The smoke from a nearby wood burning restaurant occasionally drifted into the seating area, which slightly affected the ambiance. Nonetheless, the staff's politeness and the quality of their offerings made up for it. Overall, I had a pleasant time and would...