Baskin Robbins - Tourist Club — Restaurant in Abu Dhabi

I am writing to express my disappointment and frustration with the recent service I received from your establishment. I placed an order online through the Smiles application, which I have always found convenient and reliable in the past. However, this time, I encountered a series of unfortunate events that left me extremely dissatisfied.

To begin with, it took an unexpectedly long time for my order to be approved through the application. Feeling concerned about the status of my order, I decided to call the restaurant directly to confirm its progress. I spoke to a lady who assured me that my order had been approved and everything was in order. Little did I know that there was a technical issue preventing the restaurant from making the cake I had ordered.

I find it troubling that the restaurant confirmed my order without informing me about their inability to make the cake. It is disappointing to realize that I was eagerly anticipating the arrival of the cake to surprise my cousin, only to be let down due to a lack of communication on your end. I had planned this surprise with great care, and not being able to fulfill it was disheartening.

Furthermore, when I reached out to the Smiles customer service team to address this issue, they mentioned that they would raise a complaint regarding my order. However, it took nearly two hours for them to inform me that the cake could not be made. This delay, coupled with the initial confirmation from the restaurant, added to my disappointment and frustration.

As a loyal customer of Baskin Robbins, I have always enjoyed your products and the service provided. However, this recent experience has left me questioning the reliability and efficiency of your service. I believe it is crucial for a company to maintain clear communication with its customers, especially when it comes to fulfilling their orders and expectations.

I kindly request that you investigate this matter thoroughly and take appropriate measures to ensure that such incidents do not occur in the future.

Thank you for your attention to this matter. I hope that you will address my concerns promptly and take the necessary steps to improve your...

We have visited yesterday night at 11. One of the best and quality Ice cream not only in MIDDLE East but also in the whole world. International brand following international standard very strictly. Nice staffs and knows detailed information about their products. Sometimes even you will get very good promotional offers also.

If you didn't try Baskin Robins yet you missed out one of the best tastes among ice creams. It’s tasty and delicious 😋,...

One of the worst costumer servers I’ve ever seen in Baskin Robbins, the (Arabic) person behind the counter didn’t want to sell me the kids scope in insisted that i must take the more expensive one, tried reasoning with him but nothing! So i left the shop and i will never come to this branch, unfortunately (Arabic) people are not good in dealing...