Seraj Darbar Restaurant — Restaurant in Abu Dhabi

If you are unable to attend to a customer, it is essential to communicate this clearly rather than misleading them. I called to order chicken noodle soup and double-checked the delivery with the call attendant. Unfortunately, the attendant seemed rushed and did not ask for my delivery address initially. When I inquired about it, he quickly requested it, but before I could finish providing the address, he disconnected the call.

Approximately 20 minutes later, I received a call from the delivery person stating that they were outside my room. However, they were at the wrong location because the bill indicated a different room number.

To add to the situation, I had ordered chicken noodle soup, but I received chicken noodles instead. This experience was a waste of both time and money. I would recommend that if your team is in a hurry, it's better to avoid handling delivery calls in such a rushed manner to prevent such issues...

Dear management, pls guidance your staff how to behave the customer.. yesterday i have very bad experience from one of your staff mr. Nasar.. actually i am alone went upstair to sit on big table and order the food .the same staff said not allowed to sit alone on big table bcz its for family only.. the restaurant was almost full.. the big table only remain. Kindly advice . One person not allowed in your restaurent for food. Or this restaurant only for family? If any rules and regulation pls stick the notice board on your entrance..pls tell me if i need go alone in your restaurant its not allowed .so i have to pick some people on the street and sit in your restaurant ? Is it fine? From today me and my family ,colleagues and friend forgetting your restaurant.. no more visit ..bad behaviour staff in any restaurant it will...

Zero rating

I recently had a very disappointing experience at Fiama restaurant in Abu Dhabi. In my 11 years here, I have never encountered a restaurant that charges AED 14 for a medium-sized avocado mango mix. This price is completely unreasonable and unfair to customers.

It feels like the owner has already built an empire and is exploiting customers with such exorbitant prices. Charging such an amount for a simple medium-sized juice is unacceptable.

I strongly advise potential customers to think twice before visiting this restaurant. There are many other places in Abu Dhabi that offer better value for money. I hope the management takes this feedback seriously and reconsiders their...