Lotus Grand Hotel Dubai — Hotel in Dubai

I would like to take this opportunity to share my recent experience during my stay at your hotel, as I believe constructive feedback plays a vital role in improving guest services. Unfortunately, my stay did not meet expectations due to a number of concerns, particularly with the reception team’s service and the overall room condition.

To begin with, I had requested an early check-in, as we had errands to attend to in the area. While I completely understand that early check-in is subject to availability and was informed that the hotel was fully booked, the service during the check-in process was disappointing. The receptionist (I believe his name is Kim) appeared not to activate the keycard correctly, which resulted in it not working when we tried to access our room. As a result, we had to seek assistance from a housekeeping attendant just to enter.

We had also requested a non-smoking room with a king-size bed, which unfortunately was not accommodated. Although we were willing to adjust, the state of the room was concerning. While rearranging the beds for comfort, I discovered a pair of dirty socks and an empty water bottle underneath, suggesting that the room had not been thoroughly cleaned.

Upon returning to the reception to report the issue and request a properly activated keycard, a staff member kindly offered to move us to another room. However, Kim immediately declined, saying “No. We are not changing the room,” and followed up with a sarcastic remark, “Let me send someone to pick it up for you.” I found this response dismissive and unprofessional, especially in a hospitality setting. I declined further help and instead approached the same housekeeping staff member who had assisted us earlier.

One staff member, Narayan, stood out for his professionalism. Despite being in a bellboy role, he was the only person who acknowledged our concerns, expressed genuine apologies, and made an effort to assist — though understandably, he did not have the authority to resolve the issues himself. I truly appreciate his attitude and effort.

Unfortunately, the concerns didn’t stop there: • The bathroom was extremely small and had a persistent sewage odor. • The bidet hose was leaking, and although I reported it, the only action taken was mopping the water, with no proper repair. • The room’s double lock was broken, which prompted me to create a temporary safety measure for peace of mind. • Lastly, the noise from the surrounding area was excessive, making it difficult to get a proper night’s rest, especially after a long day.

Please understand that this feedback is intended to help identify areas where improvements can be made. It is not my intention to complain, but rather to highlight experiences that significantly impacted our stay. I truly believe that with more attention to guest needs and service training, your team has the potential to provide a much better...

I spent about a month in this hotel, let’s start from the beginning from when I Arrive, 1. I get to the hotel, and can’t find ANYWHERE to park! The parking garage can only hold about 15 cars maximum with 7 floors in the building, and you will 100% damage your car going in or out of the garage! There is Zero space for turning in a Toyota Corolla, so if you have an SUV, you’ll be stuck unless you run into the wall! Which you’ll see most SUVs parked had damage to the front right bumper, even some sedans! 2. The hotel photos are literally from when the hotel was new! There is a huge hole in the ceiling of the lobby near the elevators! 3. It takes about 20 minutes for the water in the shower to get hot anytime of the day! 4. The first room we were in, the AC didn’t work, the second room, the bathroom continued to smell like raw sewage through the water drain. 5. There are at least 3 clubs in this hotel! And you can not sleep! Between the bass of the club music going till 4am or the people who are drunk and staying the night in the hotel fighting to their death up against the wall, you will get no sleep, did I mention, I was on the 4th floor!! Not once could I wake up before 1pm due to lack of sleep!! And also they let the club goers park in the garage taking up your spot to park for your stay and say oh well, you have to pay the lot next door or pay the street parking! Which on the weekends is not available and completely full! 6. They only pay their room cleaning staff 1,000AED a month and they have to work 12 hour shifts with only 2 days off per month! That’s literally slave money! 7. They don’t allow any deliveries up to the room, talabat always called saying we have to come down to get our items because the bouncer for the club refused them to come up to the room! What hotel doesn’t allow deliveries?? 8. They have German roaches EVERYWHERE! We saw them climbing under the chairs, the desk by the tv, the fridge, table and headboard of the bed! They treated for them but we still continued to see them. At this point I got so tired of complaining and just wished I could have gotten a refund and go somewhere else! So beware!!!!! Oh I also forgot to mention, I was sick for 1 full week! And still getting over it as I fly back home! Ruined my vacation from how...

We recently stayed at the Lotus Grand Hotel in Dubai, and our experience was nothing short of appalling. Right from the start, it was clear that the hotel lacks basic standards of quality and professionalism.

First, we were assigned Room 314 on the 3rd floor, located next to a salon. The room was in terrible condition—several things were broken, including the locker, the flush, and more. The room also reeked of cigarette smoke, making it impossible to relax. After much hassle, we were moved to Room 604, only to encounter further issues.

In Room 604, we noticed a broken light upon entry but decided not to complain as it was at least functioning. However, the bathroom and wardrobe doors were malfunctioning, adding to our frustration. We chose not to request another room, as it seemed pointless given the hotel’s clear negligence in maintaining its facilities.

The worst came during check-out. We were falsely accused of breaking the light in Room 604 and were forced to pay an outrageous 250 AED. Despite our insistence that the light was already broken when we arrived, the hotel staff placed the blame squarely on us. They had no proof to substantiate their claim, such as pre-check-in photos, and instead relied on post-check-out photos to extort money.

This seems to be part of their deceptive strategy to extract extra money from unsuspecting guests. If the hotel were genuinely concerned about maintaining their property, they would have conducted thorough inspections before handing over the room. It’s possible the damage was caused by a previous guest, their own staff during cleaning, or even overlooked during inspections. Yet, we were made to unfairly bear the cost.

This behavior is unethical, unprofessional, and deeply disappointing. Such practices tarnish the reputation of Dubai, a city renowned for its fairness, attention to detail, and high standards.

We urge all travelers to avoid booking with Grand Lotus Hotel, as they clearly prioritize profit over guest satisfaction and honesty. This incident has left us extremely disappointed, and we sincerely hope the management addresses these issues to prevent other guests from enduring similar...