Karam Al Bahr — Restaurant in Dubai

By all comparisons the food here is exceptional, but something is wrong in wonderland. The first time I went for lunch, I noticed the slow service. I got their attention by speaking Arabic. I took notice of a west African couple in the table at the far end from me. They were there ahead of me and were not yet served. I thought nothing of it. The second time (yesterday) I took my sister to sample their delicious walnut crusted sea bass. It was lunch time, and had to get back for a meeting. It was empty, but took 10mins to get their attention. I was ready to order and the staff member(non Arabic speaking) said he had to call the waiter. We waited and waited...with a waiter I recognized from my previous trip declaring his love for the chef by the service station in Egyptian Arabic (only to give you a visual. Never looked in our direction. I actually grew up in Lebanon and know what Levantian hospitality is. The fact it seems, and you can tell from the reviews, is that Karam (genorisity) only applies if you are light skinned. We "uncivilized" type don't seem to warrant their attention. The landscape in Dubai is changing and perhaps they don't like it...perhaps. The owners, whom Im sure don't subscribe or agree with the behavior of their staff as described need to pay attention. During my stay at the Intercontinental Hotel, it seemed that half the outside guests were from Africa. Perhaps that is...

If i could give this place zero stars, i would! First of all, we were five people but the table had only 4 places, we waited 5 mins to get a chair. We waited 20 mins to get the waiter’s attention and he was very nonchalant. I asked for a wine list, never got one. We ordered drinks and the waiter broke the glass on our friend’s back, never even apologized, and didn’t clean up the glass on the floor although we asked them to more than ten times. An hour later, we still haven’t received food, not even bread or something to nibble on. Every time we would ask for the food, they would say 2 mins and it never came. One hour and 20 mins later, we received the some of cold mezze and when i asked for bread, they joked about not needing bread to eat the hummus. Then we received our fish but the rest of the mezze didn’t arrive yet and this was the last straw. We asked for the check and left. Very unprofessional service and disrespectful staff. We took everything in a light hearted way but even our friends were on another table and weren’t served their food a hour after arriving. Never coming back. It’s very very disappointing. I hope they fix their management and change the manager because not even once he apologized or tried to make...

I put 2 stars for the location and food taste But i had the worst experience…i had guests from out of the country and the staff convinced us to take the set menu with seafood and we insisted that we want a generous table that reflects appreciation to our guests The worst thing was the main course They literally placed 8 pieces, one for each guest…eight shrimps, 8 lamb chops etc

When dessert arrived it was so little; Six slices of watermelon, 8 pcs of halawet al geben, and 8 pcs of Arabic sweets😠

When we complained to one of the staff he simply replied that this is what they have then he said why you didn’t order more!!! And he ended it saying you didn’t agree with me at the beginning (meaning that we ordered from another staff memeber)

They sold us lies to take the set menu guaranteeing that it will be fullfilling and they made us look small in front of our guests

This is not the generosity i usually expect and experience from a...