McDonald's — Restaurant in Dubai

I would like to express my disappointment regarding an extremely unpleasant experience I had at your Bluewaters, Sheikh Zayed Road branch.

During my visit, I encountered unacceptable behavior from both a server named SARAH and the assistant manager, UDARA. They both showed no sense of customer service. I was shocked when they refused to accept an old 10 AED note, which I had received as change from the nearby metro. When I questioned this, instead of offering a clear explanation or assistance, they responded unprofessionally.

After I asked for their names, the assistant manager, Udara, suddenly decided to accept the money and casually said, “What to do?” loud enough for other staff and customers to hear. I felt embarrassed and frustrated. I then asked for my money back, as I no longer felt comfortable with the service, but he refused—twice. I could have paid by card, but their attitude and the way they handled the situation were completely unacceptable.

This entire experience felt both discriminatory and disrespectful. I am a regular customer, but after this incident, I will not be returning to this branch. I will also advise my friends and family to avoid it due to the poor treatment I received.

I sincerely hope this complaint is taken seriously and that appropriate action is taken to ensure no other customer has to go through such...

⭐️⭐️⭐️⭐️ An Absolute Shining Star at McDonald's Blue Tower! I just had the most phenomenal experience aMcDonald's Blue Tower, and it was all thanks to one person: IRENE! From the moment I approached the counter, I was greeted with the most genuine, beaming smile that could light up the entire room. Irene wasn't just going through the motions; she was fully present, incredibly attentive, and her positive energy was downright contagious. She has this amazing ability to make you feel like you're the only customer there, listening patiently and with real warmth. Her efficiency was impressive, but it was her outstanding character that truly blew me away. She handled the evening rush with grace and a cool demeanor that is so rare to see. It’s clear she doesn’t just see this as a job, but as an opportunity to make people’s days better, one interaction at a time. She is a true professional and an absolute gem of a person. I left with more than just my order; I left with a huge smile on my face, all because of Irene's incredible service. I genuinely wish every single person working in customer care at food points could have just one ounce of her passion, professionalism, and radiant positivity. The world would be a much brighter place! Keep shining, Irene! McDonald's is incredibly lucky to have you. You...

I recently had the pleasure of trying the Grand Chicken at McDonald's, and I must say, it exceeded my expectations in every way. The chicken was incredibly fresh, juicy, and cooked to perfection. Each bite was a burst of flavor that left me craving for more.

The accompanying vegetables were a pleasant surprise. The lettuce and tomatoes were all wonderfully crisp and added a refreshing crunch to the burger. The combination of the fresh veggies with the succulent chicken made for a truly satisfying meal.

One aspect that impressed me the most was the perfectly balanced seasoning. The salt level was just right, enhancing the flavors of the chicken and vegetables without overpowering them. It showed careful attention to detail and made every bite a delightful experience.

To complete my meal, I opted for their orange juice, and I must say, it was a great choice. The juice was cold and met the exact expectations, and its tangy sweetness was incredibly refreshing. It complemented the meal perfectly and left me feeling...