Tim Hortons — Restaurant in Dubai

I would like to provide constructive feedback regarding my recurring experience at this Tim Hortons branch. While I appreciate the efforts of the staff in maintaining the cleanliness of the place, I have noticed on several occasions that the employee responsible for cleaning causes a high level of noise while performing their duties, which negatively affects the tranquility and comfort of seated customers.

It is inappropriate to create such a level of disturbance in an environment that is supposed to be quiet and relaxing. I have gently spoken to the employee concerned about this matter previously, hoping that it would be addressed, but it seems this practice continues.

I hope this feedback reaches the relevant management, and that the employee responsible for cleaning is instructed on the importance of considering customer comfort and maintaining quietness while performing their tasks. Thank you for your attention and for accepting...

Latifa tower Tim Hortons, is the best Tim in Dubai, very nice place to have coffee.I'm a loyal and very old customer. I always come here, I know Muhammed Rizwan and Usha since long time ,they are very kind,friendly and professional staff of Tim, always smiling the minute I enter the coffee shop with their warm welcome and beautiful smile welcomes me , always gentleman and sweet staff both of them , makes me feel very special customer. Always positive and light environment their create in the shop.i always notice they are very hard working and nice person. I think they deserve some bonus from their management as well. I like to come here always bcoz of their special welcomes...

I’m a regular customer of TIM HORTONS sheikh Zayed road, i went to order a coffee with a donuts however, the waiter called Swom who is working there was very rude and not helpful at all. I asked to put my number in the system to use my points and he told me i had to show him my Emirates id, however i showed him that. After he checked my emirates id i asked him to redeem my points for the order but he refused for no reason and he said that he already made the order so he can’t redeem it. I will not go back to this place again because of his rudeness...