The 9 of us booked Bills for a girls reunion. We all chose the 90 minute bottomless Prosecco and meal to go with. The first prosecco was brought out edit each of us and we were told that once we had all finished our glass we would need to ask for another as a table. The glasses were then taken and refilled which took a while. Staff then decided to leave us with the bottle. I ordered the classic burger and was given the option of medium or well done, I chose well done. It was burnt.

I asked if I could swap, staff took it away without an apology. I then waited for ages and another burger was brought out, with another portion of chips. However everyone else had finished their meal at this point.

We were brought the bill immediately after I had finished eating and paid. This was an hour after we arrived. We then asked for more Prosecco, as we had only had 2-3 glasses each and it was bottomless. We were told that we couldn’t as they had closed the tab. We said it was advertised as 90 minutes, however staff said that the tab was closed so the 90 minutes was cut off at 65. If we had known we were going to lose 25 minutes we would have asked to wait to pay.

We argued this and they said they could apologise with two glasses of Prosecco for the 9 of us to share but nothing more than that.

2/3 glasses of Prosecco for bottomless Prosecco is poor service. Cutting off a 90 minute bottomless Prosecco at 65 minutes and charging full price is poor. Serving burnt food and then me having to eat after everyone else and being charged is poor.

I had to pay £32 for a burnt burger and 3 glasses of Prosecco.