The West Gate — Restaurant in Bath

Family visit to Bath. After looking at the website and seeing the reviews for "The West gate" were pretty good we decided to book Sunday dinner for 1pm as it was close by the Roman baths where we were visiting. We arrived 10 mins before our booked time met a nice young girl complete with radio on the door. We asked if things were running smoothly and whether there would be a wait for food as we had only an hour in which it eat before heading off to see next site. The girl messaged kitchen and was told no delay but for us to order straight away. We were shown to our table and given menus, we asked where the days specials board was as it said on the paper menu but we were passed to a man also with radio called Tim. He said they had been busy and that if we wanted roast there was only one beef one lamb and as much chicken as we wanted. All good... We ordered drinks for 5 (larger, larger shandy, cider and 2x J20s ) one lamb, 2 scampi, one roast chicken and a burger and chips.

The drinks arrived, with a lager of but no shandy. The waiter who had taken the drinks order passed our table and we told him that we were missing a shandy. He said come to the bar and pay for one as he had not taken payment for it. I said I'm sure he did, he pulled my receipt out of the bin and checked. Sure enough I had paid, he apologized and gave me my drink. We sat chatting and waiting. The restaurant was not busy, after some time 40mins to be exact we were getting restless. The door girl passed by so we asked where our food was, she got hold of Tim out of sight but within ear shot. He asked kitchen where our food was, he came and apologized and said the food was in its way. We reminded him we were on a dead line and that we weren't happy, he then fetched our food. The food was luke warm , it had obviously been at somewhere for some time, hungry and in a rush we ate it be when Tim came back to check all was ok we said no the food was cold. He apologized and said he would get us some complimentary chips, we continued with the meal most unhappy waiting for the chips. A further 10 mins passed and Tim passed again telling us he was just going to get chips. We waited, past our dead line to leave, no chips arrived so we got up and left. As we passed the girl on the door we told her we were most dissatisfied. As we got out side Tim rushed out. Apologized again saying the kitchen was on the upper floor and our food had sat in the lift. He asked what he could do, if I had had time I would have asked for my money back. But as we had to leave as next visit was booked. I took nothing from him.

So I am afraid I will not recommend this establishment. Staff were pleasant but incompetent. Service was terrible and the food not worthy of the price. Tim did try to apologise and asked what he could do to compensate us. But to be honest it was such a basic order, we had pre- booked and the bar did not appear to be busy we don't understand how we had to wait so long.

After leaving this review I was contacted by a very nice gentleman who apologised profusely. He had looked into my review and having ascertained that it was a correct statement of fact he offered me a refund on my meal. Which I have happily accepted. I hope that he looks into that days events so that they don't happen again.

I have upgraded my star rating from a 1 to a 3 star in recognition of the refund.

Many thanks...

I hate leaving bad reviews but this place is terrible. Avoid!

We waited an hour for two sandwiches. When I went to the bar after 45 mins to ask about our food, the bar staff was very nonchalant about it and said there’s always a long wait. Had we have been told about this when we ordered we would have gone someone else. They radioed the kitchen to ask where our food was and they said “2 minutes”. The food arrived fifteen minutes later. When my steak sandwich turned up, I had to send it back as it had very little steak in it, one sandwich had tiny piece of steak in it about the size of a match box! The second turned up and if this is what this particular Greene King pub thinks is acceptable for £10.50 no wonder the pub trade is in crisis! (The photos are the sandwich they brought be back out after apologising). There was hardly any steak in it and it looked and tasted like the trimmings from an old roast dinner. The steak dry and tough and not pink as I’d order. The bread was stale and look as though someone has already had a go at eating it! I’m assuming I annoyed the chef for sending my food back!

The couple next to us had a similar experience. There roast dinners turned up stone cold. They were offered a free drink rather than replacing the food as the kitchen was very busy!

The toilets were an absolute disgrace. Dirty, damaged and very smelly. The men’s toilet were absolutely filthy, urine all over the floor, soiled and damaged plasterboard walls and panelling. My wife used the ladies toilet and said it was worse than a public toilet. It clearly hadn’t been properly cleaned in a long while as there was mould! Sadly we used toilet after our meal. If this is what the public facing areas are like, I dread to think what the rear of house and kitchen are like!

Shocking service, shocking food quality. Pretty run down pub. We used to be loyal Greene King customers, genuinely I have to question this!

£35 for two drinks and a two crap sandwiches! Avoid!

Edit:

The Manager telephoned me to apologise. I didn’t add on my original review that we received a...

Hi, unfortunately I was left disappointed with my most recent experience.

I have had nice experiences before but I was left disappointed this time.

The staff are very friendly and I appreciated the prompt service.

However, I was left disappointed with the food. I was hungry and ordered a steak and chips with some sauce. It cost around £20.00.

When I received my meal, it was far too small. At first, I thought it was a mistake; as I did not order a starter but this was my meal. My friend just ordered a portion of chips for 3.50 and his portion was much bigger than my portion of chips. So my streak was basically £17.00. Credit where credit is due It was delicious, but far too small.

The waiter asked If he could help. I said the meal is small. He said that is the portion everyone gets. I noticed someone else bought the same thing and they were unhappy with their portion size.

I was expecting a portion literally twice the size when compared to other pub meals I have had for that price. It would have been better if the waiter took my plate and added more food to it or had given me 50% off.

It could have done with a few big tomatoes and mushrooms with some baked beans or something. Just to fill it up. I ate it all but I left hungry. That was very frustrating as I am usually stuffed after a pub steak and chips.

I noticed there was no steak weight size on the menu. There should be. I purchased it out of faith but they got the portion size completely wrong. Maybe they need to reduce the quality of the meat a bit in exchange for more quantity or something.

It was just really frustrating as there were many better deals out there and I chose the wrong 1. The fish and chips looked generous. There should really be some warning of the steak size as it just seemed like a scam and a rip off.

Hopefully someone will see this message and make the necessary corrections and maybe I'll change my perspective of the...