MAGU Kitchen At NOWHERE — Restaurant in Bath

When is it going to change? I am baffled at how many people have to write reviews saying that the staff are rude for them to consider trying to address the issue? It has been years.

I’ve been to Magu quite a few times now because the burgers are the best but I’m beginning to think it’s no longer worth it, I’m used to them being dismissive and often rude but my most recent visit was rather infuriating.

I made an order for two burgers online for collection and was told they would be ready to takeout in 45 minutes. I arrived on time and was told they’ll be an extra 10 minutes. I then waited an additional 45 minutes, so 90 minutes for 2 burgers and some fries. During the time I was there, no one apologised or came to update me on my order. It wasn’t particularly busy, and for the majority of the time I was the only person waiting near the bar.

I have worked in hospitality for years and have ran a restaurant, a degree of urgency is required when you have customers waiting. I could see the chef through the window, just not really doing anything.

I appreciate it can be stressful, and sometimes things go wrong, but I found it difficult to sympathise when the place was fairly quiet and no one seems to be running around trying to get things done.

I saw the chef stop cooking but nothing happened so I asked for an update, and without an apology he said he’ll check (asked for the name of the order, again), walked off, and came back with my order, which was missing the milkshakes I had ordered. When this was pointed out he just went “oh yeah what flavour do you want”.

I said to the staff I appreciate the job can sometimes be stressful but an apology would be appreciated. He said “yeah I apologise” as he walked away.

Somehow half of the burger was cold, and all of the fries were cold, and too expensive. £6.50 is also too much for a milkshake, which don’t seem to be as good as they were at the old location.

Despite this, the food is great, I do recommend the flying lotus but I do not understand how the service has been this bad for this long. They make you feel like an...

Hard hitter. I've tried them all, and without a doubt this is the best burger in Bath. Top 5 burgers I've had in my life. Close to perfect.

The loaded fries were also some of the nicest I've tried, with the best cheese sauce I've ever tasted. The regular fries were also very well done.

The price was fantastic for the quality of the food, this is the sort of burger I would expect to pay more for.

However I unfortunately can't disagree with the complaints regarding waiting times, customers are given a 15 minute window to collect their burgers which is definitely inconvenient, and not something I've experienced anywhere else.

However, to make matters worse, we received our food roughly 20-25 minutes after this time meaning if we arrived at the start of the time slot, we would have been waiting for roughly 35-40 minutes for two burgers. I have to say the food was absolutely worth the wait but this seems so strange for a burger restaurant. As someone travelling from a different town, it makes it very awkward to collect. So has to be mentioned.

Ultimately, the burgers more than made up for any negative I could mention about the lateness so don't let that put you off, I'm sure we were just unlucky. The staff were excellent in responding to previous issues we had and in their defence it did seem quite busy for the time of day.

I ate with a friend who considers himself a burger veteran and has tried some of the best burgers across Europe and for him it was 10/10. Don't get it mistaken, these are high class burgers.

We'll be coming here again regularly, and I'd strongly recommend...

Wanted to visit for ages (before it moved to Nowhere) but never got around to it.

Finally visited and was left a little disappointed.

Managed to sample loads due to kids leftovers.

2.5/5 - Lotus beef. Beef was nice but had minimal biscoff and lacked any peanut & peacan butter. Chilli jam was suspiciously similar to sweet chilli sauce from tescos too. Gutted as this is the exact type of burger I like.

2/5 - Lotus chicken. Same as the beef but even less biscoff.

4/5 - Pretzel wagu special. This is what the lotus should have been like. Loads of flavour, cooked amazingly and enjoyably messy. Not a fan of pretzel, too salty but hard to deny how yummy this was. Make this in a standard bun please.

3/5 - 45th fries. Nicely cooked, but basic for dirty fries. Bit of sauce, three gherkins that's it.

4/5 - Paramsan fries. Awesome, hard to get wrong.

3/5 - Veggie burger. Wanted to swap the blue boy for a veggie patty. Denied by computer, no effort to try to swap by staff. Nice and basic, lacked anything interesting.

Seen some negativity around staff and service, completely get it even if mostly good for us. Silly comment about veggies was made during the failed attempt at a patty swap. Loads of other places cater for veggies fine, even from a van.

Maybe I overhyped this place, just been spoiled by other places. I'd struggle to find a reason to come again if the lotus we had was always like that.

Could come back for the specials, we'll see.

Does Bath have any top tier burger joints? And yes I've been to Beefy Boys, Schwartz...