Papa Johns Pizza — Restaurant in Bath

Dear Papa,

After an average (but not unusual) night out in Bath which included a few pints of Guinness, I was a peckish at 1am when I got home. As I erected my deliveroo app, I was met with the Papa John page that mislead me to believe that I could order a delivery. After several attempts at placing the order, I passed out.

Fast forward 10 hours, whilst having my hangover poo, I received a ping. It was from you, well, Deliveroo, notifying me that my pizza was on route. At 11.30am. And to make matters worse, not one pizza but 3 were on route. As you can imagine this was horrifying.

After several failed attempts at salvaging the predicament, I was greeting my deliveroo rider(s) in my dressing gown and slippers.

The pizzas were extremely expensive and really, really small. In heinsight it’s a good job I accidentally ordered 3.

Your lack of sympathy for my position has lead me to give you 1 star and I will not be returning.

Too small. Too overpriced. And 10...

Quick update We contacted customer service and unfortunately nothing has changed, we haven't received our refund and it doesn't look like we will.

Terrible customer service, waiting 2 hours for delivery and nothing. We contacted directly the restaurant where we ordered the pizza and Mr. Peter said that he send the pizza and is not his problem that did not arrive, and we can only contacted customer service. The customer service lines were closed, we asked Peter (I doubt that's his real name) for a refund and he refused to refund me, thief. Stay away from this restaurant if you don't want to be robbed of your money, company policy, you have to pay for the food you order, no matter if their driver didn't deliver the food. I will let you know later if customer service contacted us and refunded the money. Note to Customer Service: Order number for...

Awful!! Please do not order from here. Placed order via just eat for 30 minute delivery. Had notification to say it would be 2 hours, contacted the store to say this wasn’t ideal as it was quite late but they waited to take our money before informing us there was a delay. Had an EXTREMELY rude person on the phone constantly repeating ‘ring just eat.. ring just eat’ then he rudely said ‘I can’t hear you’ and hung up. We then waited 2 hours. Had a notification on just eat to say it was on the way. Then 20 mins later had a notification to say it was delivered - it never was ??? Rang the store over 20 times on 3 different mobile numbers but received no answer. absolutely disgusting way to treat paying customers. Took £70 and didn’t even bother making the food on the first place!!!! I am so annoyed at your customer service. Vile vile vile. Don’t order...