Rosa's Thai Bath — Restaurant in Bath

PLEASE AVOID ROSA’s BATH!

I am extremely disappointed with the service I received from Rosa’s this evening. I accidentally placed an order to Rosa’s Bath online and immediately (whilst the payment was being processed), realised my mistake and instantly called the restaurant to inform them of what had happened. I explained I was 100 miles away and couldn’t pick up the food order. They acknowledged my situation and assured me they wouldn’t start cooking the food and would let the kitchen know and because the order couldn’t be cancelled their end, advised me to contact Uber for a refund which we were already on to.

However, when we got through to Uber via Live Chat, they informed me that the restaurant claimed the food had already been prepared, so no refund was possible. Confused, I called the restaurant again. The person who answered (who seemed to be same person I spoke to during my initial call) seemed unsure and didn’t seem to know what to say so to my surprise, passed me on to Chris, I think he said he was the Chef.

Chris claimed the restaurant was quiet and the food in our order (4 dishes) had already been cooked by the time I had initially called Rosa’s - this was hard to believe, as I had called immediately after placing the order. He then went on to describe in detail how quickly he makes a Pad Thai being “less than 4 minutes .. placing the noodles in hot water and the rest of the ingredients in the wok” - explaining the process in a way that felt dismissive and more like he was defending the restaurant’s actions rather than addressing my concerns.

Left with no resolution, I proceeded to end the call by requesting that, if the food had truly been prepared, they at least donate it to someone homeless to avoid food waste, if possible. The lack of empathy and the terrible handling of this situation from both Rosa’s and Uber has left a sour taste—especially as this happened on my youngest daughter’s birthday, which I mentioned to Chris (but met by silence) - a order which should have otherwise been a special treat which my daughter had requested but was marred by the poor handling of the situation.

Mistakes happen, but the lack of clarity, complete lack of customer care, accountability, and understanding is unacceptable. I won’t be visiting or ordering from Rosa’s Bath (next time I am there) or Uber again, will be telling my acquaintances and colleagues in Bath to do the same, and strongly caution others to be wary of their customer service practices.

The only shining light in this situation is having online platforms such as Google to be able to share these experiences, giving the consumer a voice in the hope it makes others aware...

Worst restaurant service in Bath!!!!

We went to Bath for a short break. This restaurant had ruined our experience in Bath.

We went to Rosa's Thai Bath for lunch, with my young family. I was with my wife, Mum, 2 year old child and a 5 months old baby.

We were the second group to come in the restaurant. We were followed by 6 other groups.

Our order was taken by the young slim lady. At the end of taking our order, we were asked how we want for our food to arrive. This is because we ordered some starters as well. We said that we want the food to come altogether please. The lady confirmed this.

After about 10 minutes, our starters arrived. So we waited for everything else to be served, but nothing came.

We observed that the other 5 groups who came after us, had their food served. So we asked one of the waiters how much longer our mains will come. She said that she will ask. After 5 minutes, and a number of coming back and forth passing us, she never informed us how much longer the wait will be!

We then decided to just request our main to be converted to take away. As our children had become very unsettled! This is after waiting for about an hour!

As I am paying the bill, I mentioned to the slim lady that we did specify that we want our food to be brought altogether. She just replied yes. She then became looking annoyed, as I type in my pin on the card machine. After the transaction, she said take the card out. To which I replied PLEASE, as I think manners should be important in customer service.

There we are, left the restaurant very hungry.

Just further observation, there were 3 waiters taking orders and serving food. One short man and another lady. The slim lady appears to be in pain the whole time, the other lady and the man appeared to be flirting to each other all the time. They will talk to the customers, but when they turn their back on the customers (not only us) their smiles will go and will go back to the bar chatting to each other.

The owner of the restaurant should review their CCTV as this...

Title: A Delightful Thai Culinary Experience at Rosa's Thai, Bath

Rosa's Thai in Bath offers an exceptional dining experience that combines authentic Thai flavors with a welcoming atmosphere. From the moment you step inside, you are greeted with warm hospitality and an inviting ambiance that sets the stage for a memorable meal.

The menu is a delightful journey through Thai cuisine, with a variety of dishes that cater to all palates. The starters, such as the Chicken Satay and Prawn Crackers, are the perfect introduction to the rich and vibrant flavors that Thai food is known for. Each dish is beautifully presented and bursting with fresh ingredients and aromatic spices.

The main courses are equally impressive. The Green Curry is a standout, with its perfectly balanced blend of heat and sweetness, complemented by tender pieces of chicken and fresh vegetables. The Pad Thai is another must-try, offering a delicious mix of noodles, prawns, and a tangy tamarind sauce that is simply irresistible.

One of the highlights of Rosa's Thai is their attention to dietary preferences and allergies, ensuring that everyone can enjoy their meal with peace of mind. The staff are knowledgeable and eager to help, providing excellent recommendations and accommodating special requests with ease.

The dessert selection is the perfect end to the meal, with options like the Mango Sticky Rice that offer a sweet and satisfying conclusion to the dining experience.

Overall, Rosa's Thai in Bath is a gem that brings the authentic taste of Thailand to the heart of the city. With its delicious food, friendly service, and cozy atmosphere, it's a place you'll want to visit again and again. Highly...