The Bath Townhouse — Restaurant in Bath

Excellent experience here on Monday. Went here for a couple of drinks with family around lunch time. From the outside looking through the glass windows into the building, the room is well lit and very modern. A nice contemporary feel that is inviting. Similar to a restaurant when you walk in you'll be greeted by a member of staff at the door. For all the waiter's their service is excellent, the best being a younger man named Barnaby. Excellent communication skills and provided information about the Coppa chain and their businesses around the UK. This particular business has only been here for two months. Its clientele is targeted at the up market but also affordable audience. They have a variety of draft beers, a selection of nice wines and specialist coffees. We stayed here most of the day and dined in the evening in the restaurant area to experience all aspects of the service. Food was good, distinction being chips slightly colder than I would of liked, not a major one. The steak was good, probably not quite 30 pounds worth, 26 is what I would expect. The seating in the back is a little bit close together compared to the front but again only a small observation.

The restaurant is dog friendly and there is also an upstairs cocktail lounge. There are a few things they should try to resolve when they can to improve the service. When the front door opens the one out on the street, all the cold air goes through into the room affecting customers, when the door shuts the cold air bounces of the glass door and goes to the left and affects those on the left, which is where we were sat. You could fix this with perspex glass on the left of the door. For the customers directly opposite the door, they would need another alternative. Other observations include disabled access. Because the doors aren't automatic if your elderly you may struggle to open from either side as its a push and pull door. The other important one is the ordering. When you arrive and sit down you'll see a qr code on the table, this however is not for ordering but to see the menu. Since your already given a physical menu it is a little confusing, may I suggest either using one or the other or stating on the table the qr code is to view the online menu only.

Other small things you could add include a canopy outside for the rain with some heaters, that work well at this point in the year, use trust pilot for verified reviews. Overall I felt like I had excellent service, food and drink so will come here again in the near future....

Two friends and myself visited one evening last week, we ordered our drinks and food, which were all different dishes. I ordered a small plate of the beef shin ragu. When it arrived, I realised there was 1 tiny tiny piece of beef, about the size of a 20p, I searched for the rest of the beef shin, there wasn’t any! I asked our server to check with the chef to see if he could add a few more pieces of beef and she took my dish away A manager then returned with my dish and explained that it was as described on the menu and that is what I had ordered! I questioned the amount of beef on the plate and he quite bluntly said that’s what was described on the menu and he refused to add more meat! He explained that to add more meat to the dish, he would have to open another pre-packed, pre weighed portion of the dish and he was not willing to do this!

As a group we were really surprised at this Manager’s reaction, he was unwilling to be helpful. As he had been holding and breathing all over my dish I decided against eating it. He offered to allow me to order another dish to eat but my friends had at this point started on theirs, so by the time my new dish would have come out, I would have been eating on my own, it wouldn’t have made for a great dining experience, so I declined to order anything else and made it clear I wouldn’t be paying for the Ragu dish. The Manager then left, at which point another diner came over to our table to say he was also disappointed with his Ragu dish.

We reflected on the bizarre exchange with the manager, the restaurant wasn’t overly busy, we had been crammed onto a very small table, the service was beyond dreadful and one of my other friends commented that her food had come out cold in the first place, the 3rd dish was a salad so not an issue. We decided at this point to not continue dining at the Coppa Club and advised the manager that we were going to leave.

I don’t like leaving negative reviews, the venue is gorgeous, a lot of love and work has been put into it! The staff seemed nice but our interaction with the Manager was bizarre with absolutely no element of customer service in his manner. I know that most restaurants have prepacked ready to microwave food and perhaps just got unlucky with my choice of dish, but it was the service which was the biggest...

Came to the restaurant, approached the bar, and there he was: a slim dude in a white shirt, guarding the entrance like the bouncer of an exclusive club from behind the bar. He told us to sit in the front, apparently unaware that the cafe bar area has chairs so low they're practically on the floor. I asked if we could sit in the restaurant area, seeing as it was clearly empty. With a face that looked like I just asked him to solve a math problem, he replied, "Do you have a reservation?" Knowing the fact that only 3 tables occupied sitting in the restaurant area.

Anyways, we sat down because, well, we were hungry. Ordered a non-alcoholic Guinness but got a full-strength one instead. After realizing I was getting tipsy off my 'sober' drink, I shrugged it off—no worries, right? Hearing the another customer making comment about her look saying she will be 40 soon when I had a look she was more likely 60 start to thinking to myself are they spiking peoples drinks or she's going in to midlife crisis already anyways .

Then came the starters: pizzetta, aka garlic bread doing the backstroke in oil. I'm pretty sure climate change took a hit from all that oil. Mains arrived, and my partner's fish cakes were so bad that even Marks and Spencer's frozen section would be ashamed. My fish and chips? The batter was in an abusive relationship with the fish—it had beaten all the meat out of it. I think the mushy peas were victims of a drought; clearly, climate change struck again.

As for the mayo, it was so salty I suspect they're in league with the salt company. And those fries? They were covered in enough sea salt flakes to trigger another drought in my mouth. If you're looking for a dining experience that doubles as a lesson in extreme seasoning and environmental issues, this...