Fazenda Rodizio Bar & Grill Birmingham — Restaurant in Birmingham

Too expensive for what you get, go elsewhere. You may have access to premium meat suppliers (who provide a continuous order discount that is not passed on to the customer), however, the quality of the meat and the method of preparation do not justify the high cost. With a considerable amount of culinary experience, including work in the catering industry, it is evident from previous reviews that the primary focus of your business model is to maximize profit at the expense of customer satisfaction.

As a customer who is not obligated to pay a service charge, I am well within my rights to request its removal. The only instance in which I received satisfactory service was when my server presented the bill at the conclusion of the meal. I did not feel welcomed in your establishment, nor did I appreciate the cramped seating arrangement. While I understand the importance of maximizing profits, the lack of attention to customer experience is concerning.

It is my belief that all members of your staff, including the cleaning crew, require retraining given the high prices charged by your establishment. The atmosphere your company strives to create is commendable, however, the execution falls far short of expectations. As an individual with leadership experience in the military and other settings, I value the importance of well-trained and motivated staff. The prevalence of staff engaging in personal conversations, while perhaps contributing to the ambiance, should not impede the level of customer service expected in a business of your caliber.

The cleanliness standards within the restaurant are subpar, resulting in a lackluster dining experience and poor customer service. Despite the lack of attention from the staff, I found their preoccupation with personal conversations to be somewhat of a relief. I promptly requested the removal of the expected service charge, which was met with delays. As time constraints forced me to prepare to depart, the server continued chatting without processing the final bill in a timely manner. I made my way towards the manager, who seemed preoccupied with other matters within the establishment.

Upon observing the manager's handling of various issues, it became apparent that improvements were necessary in the operational structure of your business. Immediate feedback, aside from online reviews, would have been beneficial in addressing these issues. The discrepancy between the high prices and the unsatisfactory level of service, coupled with poorly executed premium dishes, leaves much to be desired. It is also essential to address the cleanliness of storage facilities, as well as the restroom and service floor conditions.

While I acknowledge your genuine concern for customer satisfaction in your response, the generic nature of your replies is not reflective of the subpar customer service experienced at your Birmingham location. I encourage you to visit the establishment during peak and off-peak hours as a customer to conduct a thorough assessment and address the existing issues. I eagerly await your response following such a visit, as I am simply striving to convey the numerous deficiencies present within your business at that particular location, Birmingham as the others are not of that level. (yes, I have been to...

We were pleasantly surprised at how excellent the food was, however the service was a mix. We were really enjoying our experience - in the beginning excellent service and food. We were then approached by a new server which turned our experience quiet bad and we left really disappointed and annoyed in the end.

We booked a last minute table - booked at 4:30pm for a 5:00pm slot. There seemed to be plenty of availability. We ended up going for a quick drink just across the road and since it was taking a bit longer I called the restaurant to let them know we would be 15-20 min late - we were told it was no problem at all.

When we arrived there were only 3 other tables of guests. Our initial server was very friendly and easy going. We ordered a glass of wine each and the Churrasco experience - one order was chicken only.

The service of the meats and our wine was slow which was fine by us. After a couple of pieces of chicken I was finished (since I enjoyed the market table offerings). My partner had only had a few different meats when a new server approached and asked about our experience, she then asked my partner which were his two favourite meats and she would have them brought out - this never happened and in the end he was feeling full so wasn't a big deal. This server then approached again shortly after to let us know we only had 15 minutes left at the table and did we want dessert? We were told this after being at the restaurant for barely over one hour! (We were never told when we called to let them know we would be late that our table time would be cut short). Desserts menus arrived and then no one approached our table to take our order for at least 15 min!! We felt so pressured and stressed about the table time and further annoyed that the meats that were promised never arrived, annoyed that no one came to take our order, and seemingly no reason for being told we only had 15minutes when the restaurant was mostly empty and did not align with our arrival time. We informed another server that we flagged down to take our dessert order about our experience and they didn't seem to care at all and no effort was made to improve our experience. Also the dessert was bad - I would skip it.

My partner's meal was £55 for Churassco experience. The service to bring out the meats was very slow and he was never able to even experience half of the meats that were on offer because they never came out.

I can understand that they can't allow people to sit and eat endlessly but with slow service, poor service, it is absolutely ridiculous to pressure us to leave after one hour in a mostly...

Visited previously on multiple occasions. Wasn’t the greatest. They’ve since improved the service, speed of service and portion sizes as per my last visit. Keep up the high standards and increase the Halaal options please.

Edit: Visited again last night 5 Jan 2024

After previously leaving a 5 star review.

I visited the restaurant yesterday, and unfortunately, my experience was marred by the unprofessional behavior of some of the staff members. Despite a promising start with a seemingly understanding manager, the overall encounter left a sour taste in my mouth.

Upon arriving, I was met with two ladies at the reception who, regrettably, displayed a level of rudeness that I found disheartening. They made unsolicited comments about my choice to wear jogging bottoms, even after I explained that it was due to a health condition. The manner and tone in which they spoke were not only unprofessional but also quite demeaning.

I must commend the manager for being understanding when the issue was brought to his attention. His prompt intervention and attempt to rectify the situation were appreciated. However, the initial encounter with the reception staff significantly impacted my overall impression of the establishment.

Unfortunately, the unpleasant experience did not end there. The waiter who attended to our table and eventually handled the payment was also quite rude and abrupt. This behavior was unexpected and contributed to a less-than-enjoyable dining experience.

While the restaurant may have some redeeming qualities, it is crucial for the management to address the behavior of certain staff members to ensure that all patrons are treated with respect and courtesy. Customer satisfaction should be a top priority, and I hope that the necessary steps will be taken to improve the overall atmosphere and service quality in the future.

What irked me the greatest was that there at least five other people wearing track bottoms. Two were sat on the table across from us.

They didn’t seem to have any bother. Why the profiling, front desk ladies? Whilst one of the reception went to fetch the manager, the other lady very rudely to wait on the side. Although there was no one immediately after us or in the vicinity. It made the whole experience leave a very sick and sad feeling knot in the pits of my stomach.

On all 12 occasions I have visited, I have never declined to pay the discretionary service fee. Last night I felt obliged not to pay it. When the waiter realised, his body language showed he was seething...