The Jewellers Arms — Restaurant in Birmingham

If I could give 0 stars out of 5 I would have done!!

Really looking forward to lunch as when we went a couple of weeks ago for a drink food looked good!

I ordered a jacket potato with chilli and cheese, as soon as put in the first mouthful I could taste no chilli, but a massive amount of cumin of which I don’t like and therefore couldn’t eat, even the smell of it was putting me off!!!

I asked politely at the bar if they could change this for cheese and beans instead! The barman checked with the manager who came out to see me!

His reply was - “well what do you want me to do about it” I asked if he wouldn’t mind changing it for cheese and beans? He then replied you will have to buy another potato as I will have to throw this one away!!!

I couldn’t believe my ears the attitude and manner in which he spoke to me and the lack of his customer service was abysmal!!!

I wouldn’t mind, but I wasn’t asking to change for a fillet steak! The cost of a replacement jacket potato would have been pennies to the pub not pounds!!

I have completely changed my views about the Jewellers Arms and will definitely NOT be going back or recommend to...

Very disappointing - we hadn’t even sat down, and we were shouted at by a staff member the moment we entered, asking us if we had ID. There were no signs outside suggesting it was an over 18s pub only (and it was early afternoon anyway, plus we weren’t actually planning on drinking alcohol).

My partner (31) and myself (25) were quite taken aback as it was so abrupt and rudely done, firstly due to our ages, and the fact I have worked as a bar supervisor myself, and fully understand the ID policies and laws, and how to recognise an underage person - and also how to have customer service skills!

We politely said we didn’t have ID (due to it being the middle of the day, and both of us being obviously our ages/not going to drink anyway) to which we were turned away, despite them NOT questioning the couple before us, who looked far younger! It was loudly announced in front of the other people who watched us be turned away. Unnecessarily embarrassing really. One rude staff member can really be the make or...

It is such a shame that this pretty little pub appears to be run by unhelpful and rude staff who appear to make up rules to suit themselves. I went to the bar to be told that my 20 year old grand daughter (soon to be 21, hence our visit to the local shops) was not welcome. We were told that we could sit outside and be served a coke, but now that we had been "challenged" about her age was not welcome inside. We had intended to order food and non alcoholic drinks but given the poor attitude of the staff decided to go elsewhere. Additionally there were no tables available outside anyhow. To be fair we asked some of the shop owners afterward why the poor attitude in this lovely old pub. They stated that they knew who we were referring to and spoke of her in less than flattering...