Luciano's at Middlebrook — Restaurant in Bolton

Called in here yesterday, not been for a while. On entry the chap behind the counter looked at us, a family of 4, and continued on his mobile phone. We stood there until he graced us with his attention and then we had to ask if we could have a table for 4, he pointed and said anywhere on this side..the difference? The other side of the room had tables now dressed with table cloths! We sat down and waited, obviously it was not waiter service so my son went to get menu's after several minutes. At that point 2 men came in and we're immediately shown to a table, hands shaken and drinks order taken whilst perusing the menus the waiter had brought them. We continued to wait, as we now know that it is waitered! Several minutes go by, still no waiter, my sons went to the counter to order what they wanted and paid for it. Myself and husband then decided to follow suit, as we approached the counter, the man was STILL on his mobile, tall, thin brown hair glasses. Another waiter walked towards me and asked if I needed anything? Yes..to order? I was directed back to our table and another waiter was assigned to us. He asked what we would like and I started to say, when he advised me to slow down.. I'd said 2 items, both starters. After he'd caught up I finished the rest of our food order and then had to ask him to take the order for our drinks. Meanwhile the 2 men who had come in were tucking in to hot food. Our food came out separately, due to the 2 different orders. Our son's food was finished by the time ours came out and he left to go shopping. We ate our food and just wanted to leave, we returned to the till and yes the ignorant man behind the counter was still on his mobile, expected by now, fortunately for him a female came from the kitchen and nudged him, he looked up and she smiled and asked what we wanted? To pay and to leave here never to return. Ignorant, rude and lazy. We're glad for others who feel they had a good experience but it was certainly not...

We visited here prior to attending the pink concert. We had made a table booking as we knew it would be busy. I honestly thought that the service would be compromised and we would be waiting ages as they were really busy and didn't seem to have too many staff working. You could see they had put extra tables on and opened up a bar area outside, I'm not sure if that is normally there. We only waited 5/10 mins to be seated after turning up on time. I would say we were served in around 20 mins which was quicker than I expected and quicker than some restaurants on a normal night! The team were very polite and kept apologising for the wait even though the wait times were not as bad as expected, so considering the circumstances the service was excellent. The food, what can I say, it was just delicious what I had and we all thought our meals were really nice. We didn't have dessert. The only downside is there is only one bathroom for male and female, which I don't have an issue with, just the fact that one toilet isn't really enough and the queue was going through the restaurant right next to where people were eating. Other than this point I was really happy with my visit and...

We popped in here for Lunch on Sunday, Were seated quickly and our waitress was very efficient. The environment/atmosphere is very much like a cafe bar with very little feel of an Italian trattoria. sadly that’s not the only failing. I ordered superfood salad with chicken and my partner ordered chicken salad.. what could possibly be wrong with that.. well the superfood salad was basically a few leaves, way too many pomegranate seeds, three small beetroot cubes and heaps of canned chick peas with four very thin slivers of processed chicken. Not very satisfying or filling. My partner ordered chicken salad. Few leaves few baby tomatoes and a few cubes of feta and four slivers of processed chicken then it was completely drowned in oil.. very unappetising. Although presentation was ok. To top of this gourmet disaster we had ordered pitta with dips, the pitta was so dry and hard it was inedible the dips were actually the nicest part of our disgusting meal. And to top it off the cost of £38 for the pleasure was a complete p* take. Needless to say we won’t...