Hole In The Wall Bristol — Restaurant in Bristol

I recently had the pleasure of dining at The Hole in the Wall, and I must say, the highlight of my experience was undoubtedly the exceptional service provided by our waiter, Finn. From start to finish, Finn went above and beyond to ensure that our dining experience was unforgettable.

Upon entering the restaurant, Finn warmly welcomed us with a genuine smile, immediately setting a positive and inviting tone for the evening. He quickly escorted us to our table, making sure we were comfortable and had everything we needed. Finn's attentiveness was apparent throughout the entire meal, as he frequently checked in on us without being intrusive, always ready to assist or offer recommendations.

Finn's knowledge of the menu was admirable. He effortlessly described each dish, providing detailed explanations of ingredients and preparation methods. His enthusiasm and passion for the food were truly infectious, making us even more excited to dive into the culinary journey that awaited us. Finn's suggestions were invaluable, and we found ourselves trusting his expertise entirely.

Not only did Finn excel in his knowledge of the food, but he also expertly paired our meals with exquisite drink options. With a vast understanding of the restaurant's wine and cocktail offerings, he skillfully guided us through the menu to find the perfect accompaniment for our chosen dishes. His recommendations were spot on, elevating our dining experience to the next level.

What truly stood out about Finn was his genuine warmth and friendliness. He effortlessly built a connection with our group, making us feel like valued guests rather than just customers. His personable and amiable nature made us feel at ease, creating an atmosphere that was both relaxing and enjoyable.

Finn's attention to detail was impeccable. He ensured our glasses were always topped up, our table remained tidy, and our needs were anticipated before we even had a chance to request anything. He seamlessly coordinated the timing of our courses, allowing us to savor each dish at its optimum freshness. Finn's impeccable service added an extra layer of luxury and sophistication to our dining experience.

In conclusion, Finn's exceptional service truly made our visit to The Hole in the Wall an incredible one. His effortless expertise, friendly demeanor, and attention to detail made us feel pampered from the moment we walked in. Finn is a shining example of what excellent service should be, and I can confidently say that his presence greatly enhanced our overall dining experience. The Hole in the Wall is lucky to have such an amazing waiter, and I would highly recommend requesting Finn as your server for a truly outstanding...

Just people dressed up as barman stands behind the bar and opening bottles for minimal wage. This is not a good service for the priced they charge

I always wanted to get in here, because of the name, and the location. Looks nice, and the atmosphere is great too. Only problem is the management who runs this place and let it run like this

No prices in the menu! Have to go there and ask the prices one by one, if you don't want a surprise random charge at the end.

I asked why is no prices on the menu and the answer was so unprofessional. Instead of asy "i am sorry i pass this problem to my manager and we will take care of it" or anything similar the staff was sassy instead "oh, I didn't write the menu".

Just because is not your job, and didn't write the menu, you can say something and note it is a problem. Slows down the service,make longer waiting time and upset customers.

Asked an other staff about it and similar answer. "The menu is provided by the company who brings these drinks" . Still o sorry, nor understanding why is the issue, just "not my job" attitude.

Asked them to pass this issue to the management or whoever wrote this menu. They didn't say yes we Will do, not even maade a face who understands why is it an issue. I don't think they even understand why is it a problem still. Just "not my job" and that's it I assume the management has the same. "I didn't write the menu" attitude.

Furthermore the staff not trained properly. Asked for spirits amd has no idea what they serving! How can anybody be a barman who has nothing at all about the products they selling? Being in a bar is not just opening drinks or pull the beer. They should have knowledge about what they have. Is it scotch,brandy, sweet, dry? Very very basic!

I am not talking about knowing everything about wine matching amd yeast types in the beers, just a basic knowledge about them. Is it sweet, dry, smoked, double distilled or tripple? Is it strong or light?

Nothing at all, just pour the drink what I say.. that is not service for the charges they have.

If it would be a cheap place I would not expect any knowledge for the servers. But the priced the Hole in the wall have, I do expect at least they know of is Irish whiskey, Bourbon or Scotch at least a very basic knowledge as they have only a few bottles. Easy to learn the entire menu in half hours and say 1 sentence at least about any of it.

But this attitude "not my job" is not called customer care for sure. Nor salesman attitude. Nor barman.

I never...

Just dreadful. 1 star is more than I would have awarded, but there isn't an option for 0 stars. We went for our work Christmas lunch, having pre-ordered from the menu. We arrived just after 12 o'clock. The starter (creamy mushrooms) took ages to arrive and when it did, there was no creamy sauce at all. That said, the were nice and the best part of the meal by a mile. Our main courses (Turkey with all the trimmings) finally arrived about 1.50pm almost 2 hours after we arrived. Mine was stone cold, so it went straight back. The replacement dish was marginally warmer, but nowhere near hot. Having waited 2 hours for it, I had to eat what I could as we needed to get back to work. The sprouts were raw. They were absolutely solid. My colleague who ordered medium rare steak had to send his back as the steak was massively undercooked and blue. When his came back (the same steak, not a new one) it was marginally more cooked, but still not medium rare. It was so cold the butter on top did not melt at all. Out of 20 of us, I don't think anyone had a dish without issues. At no time did anyone from the restaurant communicate with us, we were just left waiting. We cancelled dessert as we had to get back to work. As we were getting ready to leave the waitress offered 2 bottles of prosecco because of the problems, which we declined as we had to go. In the end they did not charge for any of the main courses, so we just paid for our drinks and our starters. When I asked what went wrong, the waitress said that they were really short handed in the kitchen and that they didn't have any properly trained chefs working. When I asked why they didn't cancel, she said they couldn't, so i assume that they prefer to give their customers a terrible experience, rather than allow them to make alternative arrangements. Huge mistake. Just dreadful, don't do it people,...