Suyuan — Restaurant in Bristol

We visited this restaurant on Tuesday 28th July. In terms of current covid guidance, it was good as a first meal out since lockdown. There is only the option to sit inside, but each group was sat as far away from the others as possible and you have to use sanitiser when entering and leaving the building. There is a book where to write your contact details and the waiter was wearing a face mask.

The food was tasty and reasonable. However, we would not recommend eating here if you have a gluten allergy (or perhaps any other allergy). The waiter seemed very knowledgable about what did and did not contain gluten, and explained that items were adaptable. The menu says none of the rice dishes are GF but he said this was wrong. He also explained the pancakes could be made GF but this is not indicated on the menu. We ordered starters mains and sides, all to share, and all to be GF.

My girlfriend was poorly because of this meal that evening and the following day. She emailed the restaurant Wednesday evening using the contact form on their website to explain what had happened, hoping that they would be able to check their processes and ensure this doesn’t happen to others in the future. They have not replied to acknowledge the incident and so we hope this review instead warns people to eat here with caution as we don’t know where the error occurred; whether is it the menu, waiter, chefs, or a combination. Sadly despite enjoying the food we would not eat here again as we don’t trust that the food would be safe to eat, and they didn’t handle the situation well (at all)...

I dined here before the pandemic and I loved the food so was really looking forward to another visit. Unfortunately, it was really really disappointing - it feels like a different restaurant (pretty sure they have a different chef to last time). My husband's main was better out of the two but was unbelieveably salty (and we both like our salt) - like someone emptied a half a bottle of soy sauce into it. My dish was shredded tofu swimming in a huge tub of thin broth, it ironically lacked salt completely or promised peanut sauce, but was instead full of minced raw garlic and dried chillies. The balance of flavour was completely off. We were both starving and had a concert to go to aftwards so we ate what we could but will not be going there again. We ordered one starter, two mains, one portion of rice and a small mineral water and the bill came to £43.95, which is a bit on the steep side - I would not begrudge the money if the food was as good as last time, but with this time it felt like a cynical rip off. Both the menu and the portions are massive, scaling down the number of dishes on offer and the protion sizes and focusing on better execution of them would make for a better experience.

This was my previous review: Beautiful food, full of flavour and nicely presented. Lots of amazing sounding vegan dishes on the menu. We will definitely become regulars here. Highly...

Very poor experience and I didn't even step foot in the restaurant! 🙈 Made a booking about 3 weeks in advance for 5pm on a Sunday to celebrate my anniversary with my partner. I received an email back saying that my booking was pending and that I'd get an email confirming the booking. I received no such email so I rang the restaurant the night before to enquire about the booking. During this call I confirmed the time. I was told not to worry, I'd receive an email on the morning of my booking confirming everything. I did not receive any email. I assumed it was just a technical glitch so thought that it was best to just arrive at the time of our booking. I arrive at the restaurant to find the restaurant didn't open until 5.30pm. This wouldn't have been an issue, however we had other things booked that evening, had we been advised the night before, that they didn't open until 5.30pm we could have at least tried to push our plans back. I then called them and the person I spoke to on the phone basically said that the booking system is automatic and the only person that could change it was the boss and that there was nothing they could do. Heard great things about the food here but was warned about the service. Very disappointed and won't be returning as clearly the warnings...