Pro: Nice location, food came out quickly and looked and tasted great! Coffe was delicious, nice and strong. Con: Confusing coffee menu; there's no latte/cap/americano instead they have their own system with 4 different sizes and all milk is steamed the same way. However this isn't described anywhere, you have to ask at the till/ know beforehand. They want you to order using a qr code (sorry but can't stand this) which we started doing but then couldn't place order and pay without entering personal information like home address, email address and full name. Gave up at that point because it was exhausting and buggy, not smooth at all. Got up at that point and asked to order at the till. Staff in general seem demotivated and are all fairly low energy (but hey ho maybe my husband and I have high standards? Idk), no smiles, no banter, no checking in on you, asking how the food was. When delivering food/drinks to the tables items were just plopped in front of me and then it was up to me to send them on down the table. So basically, no service at all. The only redeeming part of the experience was that at least there was no service charge, maybe that would motivate the staff more though? 😅 Majority of guests were working/studying remotely by a laptop with airpods, and I understand that this makes for a slightly less stimulating working environment, but if staff were a bit more energetic and managed the seating time, maybe customers wouldn't hold a table with their laptop and 1 coffee for 1 hour. Anyway, would return for the food and coffee but if you do go, don't expect any service because there isn't any. 🙃